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Entertainmentwork.com Add me to the list of people ripped off by entertainmentwork.com Boca Raton Florida
On April 7th 2008 I called a number listed in an ad for movie extra work. It was to a company called entertainmentwork.com. I agreed to give the trial a try and gave out my information to the operator on the phone. That evening I was reading over the terms and cancellation policy online and decided that this was not what I wanted. It was too late to call and get through to anyone that night so I called the next morning at 9:00 am. The cancellation terms are as follows: CANCELLATION POLICY:
CONTINUITY PLAN: If you signed up for a continuity (monthly) membership, you understand your free trial will automatically convert into an continuity (monthly) membership subscription at the completion of the trial period unless you properly cancel before its expiration. To properly cancel you must speak with an EWI Member Services Representative by phone between the hours of 9 a.m. and 5 p.m. (EST) Monday through Friday. Please call 1-561-266-0239 to cancel. You must return the starter kit within 7 days of canceling. Otherwise, the price of the kit, $24.95, will be billed to the account we have on file. In the event Entertainment Work cannot charge your account, we reserve the right to continue trying to bill your account.
I called the number listed and a man answered. I told him that I had changed my mind about this membership and wanted to cancel. He looked up my information and said ok your all set. I then said to him," I won't be charged the 89.00 dollar fee right?" he told me "No its a done deal." 2 weeks later I see a charge for 1.00 on my account which threw my account into overdraft as there was nothing in the account at the time.
I immediately decided to check with the better business bureau and looked the company up with them. They only have a C+ rating. I decided to file a complaint. this was the response I received from entertainmentwork.com: This customer signed up for a 14 day trial. This customer did not call during the 14 day trial to cancel. Therefore, on day 15, the trial was set to convert into an annual membership.
During this process, the customer is billed a $1 processing fee and our annual fee of $89.00. In this particular case, the customer did not have the funds available to proceed with an annual membership and therefore, must have been charged an overdraft fee by her bank. Because this customer did not call to cancel her trial, we are not responsible for any overdraft fees that may have been accrued. As a matter of fact, our policy is as follows:"In the event Entertainment Work cannot charge your account for your plan fee, it will be viewed as a cancellation on your part and the starter kit must be returned within 7 days of the trial end date. Otherwise, you will be responsible for the cost of the kit, $24.95." We are happy to give this customer an extension until May 8, 2008 to return our materials to us; otherwise, the customer will be responsible for the cost of the package.
This customer did not cancel and we are not responsible for overdraft fees.
This was a total sack of BS! I had canceled and furthermore I never received any kit of any sort from them so how am I supposed to return something I never got to begin with? I made a call to them again this morning to try and make sure this membership is canceled properly and was told that no men work in the area that cancels memberships only women. Who took my call then? they had no record of my ever calling and refused to cancel the membership. I am still dealing with this through the better business bureau and I doubt I get anywhere with the responses I have received so far. I just want to warn everyone about entertainmentwork.com. BEWARE!!!! They are a huge rip off and a scam!!!