- Report: #1430358
Complaint Review: Envisage International - Florida
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Author Confirmed
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Envisage International
Florida, United States
Web:
www.envisageskinintl.com
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Envisage International Ilius and Krasa No refunds Florida
Internet skincare for Envisage Products, Iius (serum) and Krasa (cream). The Facebook ad stated a free sample with shipping only. There were no claims for charging for the full product price after 21 days nor a stated price for the product itself or that this was a recurring shipment. When I saw the charge of $109 from a company called "Care Business" I called the number attached. Customer service had a "British accent" for the recording and an "India accent" for the actual contact. They refused to refund me the amount for the Ilius serum and would not give me a Return authorization # in order to return it. The would only give me a refund of partial price if I returned the product. I was actually able to cancel the Krasa cream as they had sent that sample a few days later and I was in the trial period window. When I received the products, there was nothing but the product in the envelope, so it was impossible to contact them in order to call or email so that I could return the product Extremely unethical and frustrating.
