- Report: #1045706
Complaint Review: EONSMOKE - Clifton New Jersey
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EONSMOKE
1500 Main Ave 2nd FL Clifton, 07011 New Jersey, United States of America
Phone:
800 616 3711
Web:
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EONSMOKE EONSMOKE ELECTRONIC CIGARETTE CARTRIDGES DO NOT WORK- RIPPED OFF!! Clifton, New Jersey
I purchased 80 electronic cigarette cartridges from EON SMOKE and most
of them were defective and did not work. I contacted EON SMOKE several
times via email and phone and requested either a full refund or a
replacement. After sending many emails and leaving messages for them,
they finally responded back to me three weeks after I contacted them.
However they are only offering to replace 15 cartridges which is
unacceptable to me. They have not sent me any replacement cartridges as
of yet nor have they given me a date for when I can expect to receive
them. I am very frustrated by their poor response time as well as their
unprofessional manner in handing this situation. I would like a full
refund at this point as they can not guarantee that the replacement
cartridges will not be defective due to issues they are having with the
manufacturer.
of them were defective and did not work. I contacted EON SMOKE several
times via email and phone and requested either a full refund or a
replacement. After sending many emails and leaving messages for them,
they finally responded back to me three weeks after I contacted them.
However they are only offering to replace 15 cartridges which is
unacceptable to me. They have not sent me any replacement cartridges as
of yet nor have they given me a date for when I can expect to receive
them. I am very frustrated by their poor response time as well as their
unprofessional manner in handing this situation. I would like a full
refund at this point as they can not guarantee that the replacement
cartridges will not be defective due to issues they are having with the
manufacturer.
1 Updates & Rebuttals
Eonsmoke, LLC
Clifton,Alabama,
Eonsmoke Warranty and 30 Day Money Back Guarentee!
#2UPDATE Employee
Fri, June 21, 2013
We do apologize for any inconvenience we may have caused over the last several months. Eonsmoke as a brand and as a company has grown exponentially over the last six months and as you can imagine we have been incredibly busy with general growth activities of the business.
This in turn has led some of our valued customers to receive less customer service priority than they were used to and we do sincerely apologize for this. We would like to reassure everyone that we are back on track, hired six new customer service reps and have been training them intensively to handle and repair any issues related to faulty cartridges or broken batteries.
We do have a 1 year warranty on all batteries, a 30 day money back guarentee and will replace all naturally broken parts of Eonsmoke. If you have any further issues please simply call 800 616 3711 and one of our reps will assist you with your issues.
Thank you dearly,
Eonsmoke Team
