- Report: #109415
Complaint Review: Epower And Profits - Epower VIP Auction - EPower And Profits - Campbell California
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Author Confirmed
Why?
Epower And Profits - Epower VIP Auction - EPower And Profits
1875 South Bascom Avenue Suite 116 #309 Campbell, 95008 California, U.S.A.
Phone:
800-246-2699
Web:
N/A
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Epower And Profits, Epower VIP Auction, EPower And Profits, LLC rip-off! Fraudulent billing, deceptive marketing, unresponsive to billing inquiries. Campbell California
In July 2004, I responded to a radio commercial for a free informational CD explaining the ePower and Profits program and how to make lots of money on ebay. I dialed the toll free number mentioned in the advertisement and spoke to a represtative that informed me the free information I requested carried a $9.95 shipping & handling charge. I was somewhat reluctant but thought what the heck, its only $10. The rep then asked me about several other free trial offers that I politely declined. He then offered me an expedited shipping option to get my "FREE" information that I also declined.
Withihn a few business days my ePower and Profits CD arrived. I put the CD in my PC only to see a cute little video explaining how ebay works etc and prompting me to "Activate my free trial". I have learned from experince not to accept such offers. How ironic that I fell prey to this company by doing exactly that when I paid them $9.95 to send me the "FREE" CD.
ON my next credit card statement I saw the $9.95 charge that I had authorized in the phone call. No big deal. I chalked it up to a learning experience.
While reconciling my next credit card statement I found an unautorized charge of $34.95 for ePower VIP Auctions. I immediatly called my credit card company to dispute the charge. They will have to investigate the dispute and suggested that I contact ePower and Profits to ask that the charge be credited back to my account. After staying in que with ePower and Profits support for about an hour my call got dumped.
In looking at my online credit card statement of recent charges not yet billed, I found yet another $34.95 unauthorized charge. I contacted the credit card company again to dispute that charge as well but was politely advised that I could not dispute a charge that had not yet billed. If I wanted to dispute the charge later I would have to initiate another dispute after my statement closing date.
I went to the ePower and profits website to find more information. I sent an email message to [email protected] on September 09, 2004 as suggested but have yet to get a response.
I am willing to do what ever it takes to alert other consumers to the deceptive practices of epower and profits.
Joe
Julian, North Carolina
U.S.A.
Withihn a few business days my ePower and Profits CD arrived. I put the CD in my PC only to see a cute little video explaining how ebay works etc and prompting me to "Activate my free trial". I have learned from experince not to accept such offers. How ironic that I fell prey to this company by doing exactly that when I paid them $9.95 to send me the "FREE" CD.
ON my next credit card statement I saw the $9.95 charge that I had authorized in the phone call. No big deal. I chalked it up to a learning experience.
While reconciling my next credit card statement I found an unautorized charge of $34.95 for ePower VIP Auctions. I immediatly called my credit card company to dispute the charge. They will have to investigate the dispute and suggested that I contact ePower and Profits to ask that the charge be credited back to my account. After staying in que with ePower and Profits support for about an hour my call got dumped.
In looking at my online credit card statement of recent charges not yet billed, I found yet another $34.95 unauthorized charge. I contacted the credit card company again to dispute that charge as well but was politely advised that I could not dispute a charge that had not yet billed. If I wanted to dispute the charge later I would have to initiate another dispute after my statement closing date.
I went to the ePower and profits website to find more information. I sent an email message to [email protected] on September 09, 2004 as suggested but have yet to get a response.
I am willing to do what ever it takes to alert other consumers to the deceptive practices of epower and profits.
Joe
Julian, North Carolina
U.S.A.
1 Updates & Rebuttals
Joe
Julian,North Carolina,
U.S.A.
Consumer gets credit card to reverse unauthorized charges made by Epower And Profits, Epower VIP Auction, EPower And Profits
#2Author of original report
Sun, May 08, 2005
As it turns out, my credit card company ended up reversing the two unauthorized credit card charges Epower and Profits made to my card. This of course was only through my efforts and not through any help I received from the Customer Service folks at Epower and Profits. As it turned out, I did actually get to speak to an Epower and Profits rep. When I told him that I had specifically told the order taker I did not want any free trials or other related offerings, he told me that there was nothing he could do. He had me pull out the packing slip that came with my "FREE CD" and look for wording that said I had a 30 day free trial. I acknowledged the free trial wording on the packing list but again told him that I had not accepted any of the free trials or other products that the order taker offered me. He replied that I could not have ordered the CD without the free trial. In other words (mine) the order taker should not have placed my order after understanding that I did not want to participate in any free trial. The good news is that Epower and Profits did accept my cancellation order which stopped further debits against my credit card. My credit card company reversed both of the $34.95 charges made by Epower and Profits but only because Epower and Profits did not follow up with my card company to dispute the reversals. I guess they are to busy taking new orders and fielding complaint calls to have to time to do such trivial tasks as dealing with disputed credit card charge inquiries from credit card companies. The bad news is that even though I am considered the victor here, if one takes into account all the time and effort I had to put into this to get two unauthorized credit card charges corrected, I'm still the loser. In today's marketing of goods and products where the use of the buyer's credit card or bank account information is required, the Latin term "CAVEAT EMPTOR" ("Let the buyer beware") has never been truer or had greater meaning.
