- Report: #876006
Complaint Review: Erie Island Resort and Marina - Port Clinton Ohio
Reported By:
MDB -
West Lafayette, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Erie Island Resort and Marina
4495 W Darr Hopfinger Rd Port Clinton, 43452 Ohio, United States of America
Phone:
(419) 734-9117 ?
Web:
www.erieislandsresort.com
Categories:
Business Rating:
(0)
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Erie Island Resort and Marina Erie Island Resort oversold vacation packages and will not honor these passes or refund money. Port Clinton, Ohio
I purchased a JB Dollar Stretcher deal for Erie Island Resort. When the deal was purchased, it said that the voucher was good until May 30. Erie Island oversold the vouchers and is giving customers the short end of the stick. The voucher did not give any restrictions on how soon reservations needed to be made. When I called to reserve my room in April, I was told it was my fault that I waited too late to reserve and they were all booked up.
They told me I could spend $100 more for the same rate, or wait until after September to use my voucher. The resort has 12 phone lines for customer service, and only 1 person answering the phone. The receptionist admitted that she gets 80-100 voicemails EVERY DAY! The customer service is horrible, and I never even made it out there. The manager, Ken, was rude, loud and irate. He blamed ME for not being able to use my voucher because I waited too late to reserve. JB Dollar Stretcher is also taking no accountability. Both of these companies are a total rip-off.
They told me I could spend $100 more for the same rate, or wait until after September to use my voucher. The resort has 12 phone lines for customer service, and only 1 person answering the phone. The receptionist admitted that she gets 80-100 voicemails EVERY DAY! The customer service is horrible, and I never even made it out there. The manager, Ken, was rude, loud and irate. He blamed ME for not being able to use my voucher because I waited too late to reserve. JB Dollar Stretcher is also taking no accountability. Both of these companies are a total rip-off.
