I saw their ad on cars.com and e-mailed them to a prompt return call. I told them how much I was looking to pay for the vehicle and after checking with the manager was told they could agree to the price as long as I put $3,000 down and financed through them. This worked for me but having been burned by used car people before I wanted assurances that the rate was acceptable so gave my info online and was assured the best rate (which wasn’t surprising as I have great credit). Still a bit nervous, I decided to Google them…bad reviews on Yelp (1.5 stars) and 1 star on njbusinessfinder…but with not many reviews on either so I looked at Cars.com and they had mostly good reviews so I decided to give them the benefit of the doubt…big – BIG mistake.
When I arrived they were cleaning and waxing my car…I was impressed…then I looked inside and saw the interior did not match the description of the car I wanted. The salesperson acted surprised and incredulous so I checked the VIN (I had brought the carfax with me)…no definitely not the same car though it was the same year and approximate mileage. It was the old bait & switch. Oh but they would give me the same price…yada yada yada…I should have left then but not being married to the interior I decided to test drive and move ahead.
Forward to credit terms…turns out I actually hadn’t been approved but they can sort everything out except they couldn’t give me the lowest rate because of the year of the car…just .3% higher…ok I’m a dufus for staying around this long but I wanted to drive away in my new set of wheels…then he tells me how much the payment will be. So I pull out my smartphone and Google Car Finance Calculator and find that the monthly amount I should pay is $60 per month less. I ask the sleaze what the deal is and he starts to go through the calculation with the car price $3,000 higher. What??? To which he shows me his website which says that there is an extra charge of $2995 per vehicle. Wasn’t that explained to me…NO! It was not…$3,000 down is a down payment. I got up and left never to have back the several hours I spent driving out and dealing with these lies. DO YOURSELF A FAVOR AND STAY AWAY!