- Report: #462069
Complaint Review: EUROPEANDESTINATIONS.COM - SOLAR TOURS - WASHINGTON District of Columbia
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EUROPEANDESTINATIONS.COM - SOLAR TOURS
1629 K St NW, Suite 604 WASHINGTON, 20006 District of Columbia, U.S.A.
Phone:
877--267-2247
Web:
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EUROPEANDESTINATIONS.COM - SOLAR TOURS VACATIONER'S BEWARE!! FALSE PRICING! BOOKED/CONFIRMED TRIP THEN LATER THEY CONTACTED ME SAYING THERE WAS SYSTEM ERROR CALL AND CONFIRM TRIP. I CALLED AND NOW THEY WANT ME TO PAY HUNDREDS MORE DOLLARS THEN WHAT I BOOKED AND PAID FOR IT. NOW THEY WON'T GIVE ME MY WHOLE PACKAGE UNLESS I PAY THEM MORE MONEY. THEY CHANGED THE PRICE AFTER I ALREADY PURCHASED IT! WASHINGTON District of Columbia
I found this website online, it popped up a lot and it was on travel zoo a lot which I know a few people who book their trips through them so I figured that EUROPEANDESTINATIONS.COM was a legit business. First off they will advertise airfares that aren't available and offer this great price, when you go to book it they will claim that the airfare is no longer available. Annoying but oh well what can you do. I talked to an agent on the phone they told me about an available airfare and package that was available while I was on the phone with her I went online. I was able to book this trip, pay for it, confirm it, get a confirmation/booking number for my trip and the whole nine yards. Later I get an email from the website stating that air was not confirmed due to a system error and to please call them to confirm everything. When I called they tried to change the price on me, when I asked for a supervisor they wouldn't let me talk to one. They've been emailing me saying that either I need to pay hundreds more dollars (they keep changing the amount) or to cancel. They sold me a trip and won't give me my flight until I pay hundreds more. They sold it to me for one price then after I bought it they are trying to give me a different price of hundreds more dollars. This is vacation season and I want vacationer's to beware of this sight. This doesn't seem ethical, does anybody have any suggestions of who to contact or what else to do? It seems against the law to sell a consumer something then after they pay for it try to change the price.
ND
bay area, California
U.S.A.
ND
bay area, California
U.S.A.
1 Updates & Rebuttals
Europeandestinations.com
Washington,District of Columbia,
U.S.A.
Problem Solved - EuropeanDestinations.com Made Every Reasonable Attempt to Address the Issue
#2UPDATE Employee
Wed, July 08, 2009
EuropeanDestinations.com regrets the inconvenience customer ND from Bay Area, California experienced while attempting to book a trip on our website. First, we would like to address the fraud claim. Our company has been in business for 25 years and currently sends 100 passengers a day to Europe. There is no way we could have maintained our level of business with a bait and switch approach. What customer ND experienced while attempting to make a booking is one of these rare instances in the airline reservation systems when a plane seat suddenly becomes unavailable. Airlines update their fares numerous times a day, and typically thousands of travel companies have simultaneous access to the same information regarding any given fare. Thousands of simultaneous queries take place in any given second. However, the availability of the seat and the quoted price are not guaranteed until that particular seat is booked and the ticket is issued. Since airlines only have a limited number of seats to sell on any given plane, when a seat is sold, there becomes impossible for any travel company to sell that seat, regardless of the information quoted prior to that instance. This happened to customer ND. She managed to see a great low fare, but the air portion of the booking did not go through when she attempted to complete the booking. She instantly received an automated email notifying about the issue with the air. Soon thereafter, our customer service representatives contacted customer ND to explain the situation and gain authorization to re-price the itinerary. As it happened, the agents were unable to obtain the same low airfare and advised customer ND. Unfortunately, the new fare had gone up by $218 per person at this point. Although this was strictly no one's fault, we did attempt to compensate customer ND for her trouble by offering her and her party free private transportation at destination (airport-hotel) in both cities of her itinerary, a $179 value. We have received no response. While these occurrences are rare, they do happen in the travel business, with no particular party at fault (the airline involved, the central reservation system, or the travel provider). EuropeanDestinations.com is committed to provide high quality travel experiences to all Europe-bound customers and regrets that it could not make customer ND happy in this particular case.
