David
Las Vegas,#2REBUTTAL Owner of company
Thu, March 20, 2008
Thank you Anna Marie for taking the time to understand the program and the kind words.
Onestopflooring
Middle River,#3Author of original report
Mon, March 03, 2008
On February 28th, I received a call from someone at Everycontractor.com. It was nice to actually speak to someone who was genuinely concerned about helping me get on track with this service. Even though my business was not a Preferred Contractor, he made it his business to help me through the things I was having issues with. On March 3rd (today), I received a call from the owner of the Company. He acknowledged problems with lengthy hold times when calling customer serviceand he also spent the better part of nearly 40 minutes discussing various issues and concerns that I had. Now that someone has taken the time to walk me through the process of getting a profile established and tweaking the services we offer and the areas we offer them in, we have agreed to work with them in hopes of things going a bit more smoothly than they previously have. I think it says alot about a person when they take the time to address concerns of a customer. I have built my business on that philosophy and it is refreshing to know that other business owners can admit that they have problems in certain areas, are willing to bend to make changes so that they work more efficiently. They take these reports on this site very seriously and I for one and glad that they took the time to contact me about the report that I filed. It is all about communication and getting the past (or bad feelings) out of the way and the 2 gentleman that I have spoken with have certainly done that and I commend them for their efforts! Thank you! Anna One Stop Flooring & More, Middle River, MD