Complaint Review: Everycontractor.com - Las Vegas Nevada Internet

Being an employee of this company, I would like to offer the following information regarding this unfortunate complaint filed by our customer in Orland Park. In response to this report, it was impossible for us to pull up the records of the customer due to the numerous clients in the area and the lack of a company name or customer name to search. What I would like to offer is for anyone reading this response to either check us out at EVERYCONTRACTOR.COM or call our toll free number at 888.881.7254 24 hours a day 7 days a week for any additional information. We are, as always, committed to the satisfaction of each of our clients, but we are also bound by the terms and conditions of each purchase as are the purchasers. With Regards Matt Director of Customer Compliance

As an employee of this company, I am hoping to shed some light on this unfortunate complaint filed by our customer in Orland Park by offering our side in this matter. In response to this report, the customer seems to have a few issues with his purchased service. As I write this rebuttal I am reviewing the customers account and would first like to outline the terms and conditions that we ask all of our customers to abide by. These terms and conditions are put into place to assure our contractors that we have the accurate information regarding the scope of work that they do to generate the right type of business for their company and at the same time to ensure the "job requesters" that we will provide them with a reliable service professional within a reasonable amount of time to set an appointment, bid and complete their project. The terms and conditions are as follows, MAKE SURE THAT YOUR COMPANY PROFILE IS COMPLETED, ACCURATE AND UPDATED AT LEAST ONCE EVERY 90-DAYS; ACCEPT OR REJECT ALL LEADS WITHIN BEING ASSIGNED TO YOU; CONTACT CUSTOMERS WITHIN 24 HOURS AND MAKE A CONCERTED EFFORT TO WIN THE JOB; IF YOU REJECT A LEAD THAT DOES NOT MATCH YOUR COMPANY OR GEOGRAPHIC AREA, YOU MUST UPDATE YOUR COMPANY PROFILE WITHIN 72 HOURS; COMPLETE ALL FEEDBACK FORM ON ALL JOB LEADS WITHIN 2 WEEKS OF THE JOB BEING ASSIGNED TO YOUR ACCOUNT ON RESIDENTIAL JOBS AND 3 WEEKS ON COMMERCIAL JOBS; IF YOU HAVE A PAYMENT PLAN, YOUR GUARANTEE DOES NOT BEGIN UNTIL YOU PAY IN FULL AND PROVIDE US A MINIMUM OF 5 DIGITAL PHOTOS OF YOUR WORK WITHIN 14 DAYS FROM THE DATE OF PURCHASE SO THAT WE HAVE THEM FOR YOUR POTENTIAL CUSTOMERS TO VIEW. I would like to point out that before any transaction takes place and we consider a contractor to be part of our services they MUST agree and accept these conditions within a 3rd party verification call. To wrap this up I would like to point out that this particular customer signed up with us on 5/9/2007 and chose to upgrade his service to a more aggressive program on 5/22/2007. The customer agreed to the condition that it is a 12 month program and the reason for this is that we may need adequate time to run several marketing campaigns, if nessessary, to assure that we are able to fullfill our guarantee. In this case the ROI was $54,000 in paid, contracted work within that amount of time. If for ANY reason we aren't able to reach that goal, we do back up the service with a full money back guarantee, assuming that the customer has followed the terms and conditions. In this case the customer failed to keep their company's profile current which is CRUCIAL for our Business Development Division to generate the right type of work for the customer and to keep them in compliance and eligible for the money back guarantee that we offer every one of our clients. We are, as always, committed to the satisfaction of each of our customers, but we are also bound by the terms and conditions of each purchase as are the purchasers. Dan, along with anybody reading this information are more than welcome to contact us at 888.881.7253 for any additional information or check us out at EVERYCONTRACTOR.COM With Regards Matt Director of Customer Compliance