Complaint Review: Everycontractor.com - Internet

Id like to begin this rebuttal by stating that I am the Director Of Customer Compliance here with Everycontractor. I, by no means, am claiming that we are perfect, however, considering that we have been marketing for contractors all over the world for almost 11 years and have close to 40,000 paying customers, our success rate is stellar. The information that I offer is factual and directly from the records that we keep on a daily basis regarding our contractors. The customer who filed this report, Mr. Rafert of New Creation Company Corp., showed interest in and purchased one of our marketing services on 8/21/2006. Before we consider ANY contractor to be one of our Preferred Contractors we must conduct a surface background check to be sure that we are sending the consumers that use our service for their needs, to a reliable contractor. We also make sure that the contractor understands and agrees to the terms of the program that they are purchasing before any billing is processed. In this case we found that Mr. R----'s company was reputable and would be an asset to us to have him as one of our Preferred Contractors. Mr. R---- was set up on a payment plan to make it a little easier for him to make the purchase. The total for the service that he showed interest in is a $3000.00 investment in which we were allowing him to make $500 payments per month untill the invoice was paid. The payments began on 8/21/2006 and the remaining payments were set up for auto billing on specific dates that were set up and agreed upon by the customer. On 11/14/2006 the system mistakenly charged the last 2 payments on the same day. We acknowledged the mistake and issued a $500.00 refund shortly thereafter. The terms and conditions that we require of our customers are very simple and assure the success and quality of our products. We offer a FULL MONEY BACK GUARANTEE assuming that the customer abides by these terms. In this case, Mr. R---- failed on 3 of them which voided his monry back guarantee. We ask that our contractors keep their profile updated at least once every 90 days so that our system recognizes them as an "active contractor." It took Mr. R---- 118, 144 and 115 days in between updates. As far as the job leads that we generated for his company, 60 within the term of his service in which 37 WERE NOT picked up within the 24 hour window that we require to assure that the lead stays fresh and the consumer doesn't go elsewhere to find a contractor. And we do ask that the contractor fill out the feedback form to keep us informed if job leads are bad, if they win the job etc. Mr. R---- failed to do so on 17 of the leads that we sent him. We are, as always, committed to the satisfaction of each of our clients, but we are also bound by the terms and conditions of each purchase, as are the purchasers. Mr. R----- understood and agreed to the terms of the purchase.

Id like to begin this rebuttal by stating that I am the Director Of Customer Compliance here with Everycontractor. I, by no means, am claiming that we are perfect, however, considering that we have been marketing for contractors all over the world for almost 11 years and have close to 40,000 paying customers, our success rate is stellar. The information that I offer is factual and directly from the records that we keep on a daily basis regarding our contractors. The customer who filed this report, Mr. Rafert of New Creation Company Corp., showed interest in and purchased one of our marketing services on 8/21/2006. Before we consider ANY contractor to be one of our Preferred Contractors we must conduct a surface background check to be sure that we are sending the consumers that use our service for their needs, to a reliable contractor. We also make sure that the contractor understands and agrees to the terms of the program that they are purchasing before any billing is processed. In this case we found that Mr. R----'s company was reputable and would be an asset to us to have him as one of our Preferred Contractors. Mr. R---- was set up on a payment plan to make it a little easier for him to make the purchase. The total for the service that he showed interest in is a $3000.00 investment in which we were allowing him to make $500 payments per month untill the invoice was paid. The payments began on 8/21/2006 and the remaining payments were set up for auto billing on specific dates that were set up and agreed upon by the customer. On 11/14/2006 the system mistakenly charged the last 2 payments on the same day. We acknowledged the mistake and issued a $500.00 refund shortly thereafter. The terms and conditions that we require of our customers are very simple and assure the success and quality of our products. We offer a FULL MONEY BACK GUARANTEE assuming that the customer abides by these terms. In this case, Mr. R---- failed on 3 of them which voided his monry back guarantee. We ask that our contractors keep their profile updated at least once every 90 days so that our system recognizes them as an "active contractor." It took Mr. R---- 118, 144 and 115 days in between updates. As far as the job leads that we generated for his company, 60 within the term of his service in which 37 WERE NOT picked up within the 24 hour window that we require to assure that the lead stays fresh and the consumer doesn't go elsewhere to find a contractor. And we do ask that the contractor fill out the feedback form to keep us informed if job leads are bad, if they win the job etc. Mr. R---- failed to do so on 17 of the leads that we sent him. We are, as always, committed to the satisfaction of each of our clients, but we are also bound by the terms and conditions of each purchase, as are the purchasers. Mr. R----- understood and agreed to the terms of the purchase.

Id like to begin this rebuttal by stating that I am the Director Of Customer Compliance here with Everycontractor. I, by no means, am claiming that we are perfect, however, considering that we have been marketing for contractors all over the world for almost 11 years and have close to 40,000 paying customers, our success rate is stellar. The information that I offer is factual and directly from the records that we keep on a daily basis regarding our contractors. The customer who filed this report, Mr. Rafert of New Creation Company Corp., showed interest in and purchased one of our marketing services on 8/21/2006. Before we consider ANY contractor to be one of our Preferred Contractors we must conduct a surface background check to be sure that we are sending the consumers that use our service for their needs, to a reliable contractor. We also make sure that the contractor understands and agrees to the terms of the program that they are purchasing before any billing is processed. In this case we found that Mr. R----'s company was reputable and would be an asset to us to have him as one of our Preferred Contractors. Mr. R---- was set up on a payment plan to make it a little easier for him to make the purchase. The total for the service that he showed interest in is a $3000.00 investment in which we were allowing him to make $500 payments per month untill the invoice was paid. The payments began on 8/21/2006 and the remaining payments were set up for auto billing on specific dates that were set up and agreed upon by the customer. On 11/14/2006 the system mistakenly charged the last 2 payments on the same day. We acknowledged the mistake and issued a $500.00 refund shortly thereafter. The terms and conditions that we require of our customers are very simple and assure the success and quality of our products. We offer a FULL MONEY BACK GUARANTEE assuming that the customer abides by these terms. In this case, Mr. R---- failed on 3 of them which voided his monry back guarantee. We ask that our contractors keep their profile updated at least once every 90 days so that our system recognizes them as an "active contractor." It took Mr. R---- 118, 144 and 115 days in between updates. As far as the job leads that we generated for his company, 60 within the term of his service in which 37 WERE NOT picked up within the 24 hour window that we require to assure that the lead stays fresh and the consumer doesn't go elsewhere to find a contractor. And we do ask that the contractor fill out the feedback form to keep us informed if job leads are bad, if they win the job etc. Mr. R---- failed to do so on 17 of the leads that we sent him. We are, as always, committed to the satisfaction of each of our clients, but we are also bound by the terms and conditions of each purchase, as are the purchasers. Mr. R----- understood and agreed to the terms of the purchase.

Id like to begin this rebuttal by stating that I am the Director Of Customer Compliance here with Everycontractor. I, by no means, am claiming that we are perfect, however, considering that we have been marketing for contractors all over the world for almost 11 years and have close to 40,000 paying customers, our success rate is stellar. The information that I offer is factual and directly from the records that we keep on a daily basis regarding our contractors. The customer who filed this report, Mr. Rafert of New Creation Company Corp., showed interest in and purchased one of our marketing services on 8/21/2006. Before we consider ANY contractor to be one of our Preferred Contractors we must conduct a surface background check to be sure that we are sending the consumers that use our service for their needs, to a reliable contractor. We also make sure that the contractor understands and agrees to the terms of the program that they are purchasing before any billing is processed. In this case we found that Mr. R----'s company was reputable and would be an asset to us to have him as one of our Preferred Contractors. Mr. R---- was set up on a payment plan to make it a little easier for him to make the purchase. The total for the service that he showed interest in is a $3000.00 investment in which we were allowing him to make $500 payments per month untill the invoice was paid. The payments began on 8/21/2006 and the remaining payments were set up for auto billing on specific dates that were set up and agreed upon by the customer. On 11/14/2006 the system mistakenly charged the last 2 payments on the same day. We acknowledged the mistake and issued a $500.00 refund shortly thereafter. The terms and conditions that we require of our customers are very simple and assure the success and quality of our products. We offer a FULL MONEY BACK GUARANTEE assuming that the customer abides by these terms. In this case, Mr. R---- failed on 3 of them which voided his monry back guarantee. We ask that our contractors keep their profile updated at least once every 90 days so that our system recognizes them as an "active contractor." It took Mr. R---- 118, 144 and 115 days in between updates. As far as the job leads that we generated for his company, 60 within the term of his service in which 37 WERE NOT picked up within the 24 hour window that we require to assure that the lead stays fresh and the consumer doesn't go elsewhere to find a contractor. And we do ask that the contractor fill out the feedback form to keep us informed if job leads are bad, if they win the job etc. Mr. R---- failed to do so on 17 of the leads that we sent him. We are, as always, committed to the satisfaction of each of our clients, but we are also bound by the terms and conditions of each purchase, as are the purchasers. Mr. R----- understood and agreed to the terms of the purchase.

They owe me $3000.00.