Director Of Customer Compliance
Las Vegas,#2UPDATE Employee
Wed, June 11, 2008
We are still attempting to contact the customer to assist with their concerns
Director Of Customer Compliance
Las Vegas,#3UPDATE Employee
Tue, June 03, 2008
I am the Director Of Customer Compliance here with Everycontractor. I would like to offer the following statements in response to the above complaint. First and foremost before we consider any contractor to be pert of our service we do make sure that they agree to the terms and conditions which are as follows... 1. Make sure your profile is completed, accurate and updated at least once every 90 days 2. Accept or reject all leads within 24 hours of them being assigned to you 3. Contact customers within 24 hours and make a concerted effort to win the job. 4. If you reject a lead that does not match your company or geographical area, you must update your company profile within 72 hours. 5. Keep EveryContractor informed of current contact information so your Preferred Contractor Support Manager or Project Coordinator will be able to connect you with the Project Requester. 6. Complete the Feedback form on all job leads within 2 weeks of the job lead being assigned to your account on residential jobs and 3 weeks on commercial jobs. If you are unable to complete the feedback form online, please be sure to call Customer Service, your Project Coordinator or your Account Manager to give us your feedback on every job. If you are in the process of contacting, negotiating or completing a job that we have assigned to you, please let us know within the two or three week period. 7. Let Everycontractor know if you are rejecting a job because of being too busy. 8. If you have a payment plan, your guarantee does not begin until you pay in full 9. Provide us a minimum of five (5) digital photos of your work within 14 days from today so we have them for your potential customers to view. These terms and conditions are crucial in assuring the success within the service and to keep the money back guarantee valid. In this case the customer DID NOT follow the terms of the service which are pretty simple and although he was out of compliance, we were willing to extend his enrollment to assist him realize the value of his purchase. He declined the offer. We are, as always, committed to the satisfaction of each of our clients, but we are also bound by the terms and conditions of each purchase, as are the purchasers.