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Complaint Review: examcollection.com - Internet
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examcollection.com
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examcollection.com Subscription service has undocumented conditions ... Internet
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For those of you that don't know ExamCollection.com, this site provides a library of VCE (Practice IT Exams) files which users upload to share for free.....Well not anymore because Exam Collection now decide that they want to charge you for the files other users upload. But that's just the beginning.
You can still download free VCE files, but what I've seen is that they are all dodgy practice exams which have wrong questions and answers. So this forces people to pay for their so called ''premium'' service. I suspect ExamCollection are uploading all of these dodgy practice exams so it forces people onto their premium service.
So anyway, I bought a monthly rate package for $69.99 which seems way overpriced for simply hosting files other people are providing but I did it anyway. Serviced worked and I could access VCE files which seemed reliable.
The subscription says that it is unlimited but the service would allow me to download only 50 vce's. After that it would not allow me to download any more items, something that they forgot to mention in the license agreement.
Now the real problems begin:
So I go to cancel my 'monthly' subscription and I'm told that it's for a minimum of 3 months even though they have a 'quarterly' package as well. If I want to cancel early I have to pay $60 for 'handling charges'.
In order to cancel my subscription I also need to print off a form, sign it, then email it back to them and also agree to their billing terms......none of this was required when signing up?? I have to allow 48 hours for this process.
So now that my form has been received, I still can't cancel because now it says this:
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Thank you for completing the Step1 in the subscription cancellation process. A subscription cancellation link will be available in your login once the minimum duration is reached. Please check back when this period, which ends on Oct 8,14, is over. Please note that the minimum duration to cancel the subscription is 3 months. Please read our billing policy here. If you want to cancel your Subscription immediately then you will need to pay a one time handling fees for 59.99$. Click Here to Pay Now
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So they have no problems charging you electronically, delivering services electronically, it's just when you try and cancel they drag the process out as long as possible.
Right so now I have to wait until AFTER my minimum duration in order for cancel, so now I'm up for 4 months of payments compared to what I originally thought was 1. So now it's gone from $60 to $240!!
I went through their billing terms but I could not find the minimum duration caluse. Please be sure about what you are getting into.
1 Updates & Rebuttals
Sathish
from India...,Alabama,
Avanset scam/fraud
#2General Comment
Mon, October 06, 2014
I given my credit card information to Avanset owned by certplex Ltd. London UK examcollection.com without my knowledge they are keep charging everything. I paid only for one time and they started charging everymonth....this is a fraud cheating company...never give credit card information to them....they do not even have any address on their website...this confirms this is a planned cheating and scam in the internet by Avanset / Certplex.
