- Report: #1465640
Complaint Review: Excalibur Royale - Toronto Ontario
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Excalibur Royale
49 Ontario St suite 705 Toronto, M5a 2v1 Ontario, Canada
Web:
https://www.ex-royale.com
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Business Rating:
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Excalibur Royale RUBEN ROSS Same problem as others Toronto Ontario
I entered the Hong Kong auction when Ruben assured me that they sell 100% of the diamonds they bring to auction. I was told that my diamond was sold and someone would be contacting me for payment once the funds arrived. The call never came. I called Ruben almost every day for months just to get a reply that 'we never said it sold, you must have misunderstood' then later I got a different excuse saying that they had issues with the auctioneer and were going to list it in the next auction. That came and went and they said the same things again. I could only get a response when I threatened to blast them on twitter unless I got a reply. Ruben called personally and said his support staff was supposed to follow up. I routinely ask the receptionist random stuff about Ruben and my situation and I'm sure she's told to keep her mouth shut. His support staff never called, even after at least a month went by. I then received a new email saying that there was another auction coming up and I would have to pay to be reentered to that. Same amount which was thousands of dollars in advance. I asked for my stone back and still had to chase them a month later after they acknowledged my email. I am not even convinced that my stone made it to Hong Kong. I think they just keep the auction fees and don't even try to sell the stones. Then when you are at your breaking point they might give it back to you less the fees.
2 Updates & Rebuttals
Brian
Calgary,Alberta,
Canada
Still no contact
#2Consumer Comment
Fri, December 21, 2018
Didn’t hear back from REUBEN ROSS regarding the account. Absolute scam. I gave this guy a chance and respected his wishes to stop posting things here (he told me this website is somehow a scam itself... lame!). I gave him 2 months to resolve this and nothing. These guys are cons and this is a very typical scam. There’s a blueprint online on how this works and they are following it to the letter. These guys, Hard Asset Capital, Genesis Rare Diamonds... all the same losers.
Brian
Calgary,Alberta,
Canada
Still awaiting a response
#3Consumer Comment
Thu, December 20, 2018
I’m still awaiting a response from Reuben. He assured me in October that he would have results for me this week... and not surprisingly... nothing. I’ve left messages and emails. I gave him 2 months and... still nothing. I would advise anyone considering investing in diamonds to wait and see if I get any results. If I do, then hey... this could have some merit and I’d advise to just be patient. If I don’t have something resolved by tomorrow, then I’ll let you all know here as well as all over social media, news, etc. Ball is in Reubens court... I hope he comes through so I can give him a positive review.
