Amir
Oak Park,#2UPDATE Employee
Sat, March 08, 2008
My Dear Melissa, First here at Excel Rent a Car, we appreciate your concern. We work with all of our customers with issues to ensure the best solution possible. I would like to conclude this argument by stating the following: Why are we scam artists? Did we take money out left and right purposely and secretively without notifying you? Melissa, please explain why we are scam artists. In the meantime, let me explain your part. 1) You provided us, a COMPANY, with a fake address and phone number. Why did you do this? Did you "move"? Was it a "typo"? 2) Why did you not call us and let us know when you would return the car? It had been weeks. You had our car. We could not get a hold of you and I apologize for not blowing up your phone with bombardments of phone calls. But.. why? Were you trying to steal the car? Or "were you going to call us you've just been so busy"? 3) We ended up locating where you REALLY WERE, and repossessed our car. We did this due to standard policy, as well as any other rental company would. We gave you the benefit of having the car overtime, as well as enjoying it. However, missed phone calls and FRAUDULENT information that you have provided us led us to believe you were shady, and up to something. I am sorry darling; in the real world, no one would tolerate that. That's theft. That's fraud. That's defiance. 4) We are still short over $450 from you. This DOES NOT include the reposession company we had to hire, as we have established great relations with many helpers that would help us avoid customers like yourselves. Melissa, we will work with anyone, even the ones that attempt to fraud us. You may always contact us at any time with your concern. Just please do not file complaints with companies that you have attempted to cheat, to try and bash them for future trustworthy customers. Thank you.