- Report: #1291396
Complaint Review: Expedia - Internet
Reported By:
Jane -
Ramsey, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Expedia
Internet, USA
Web:
Www.expedia.com
Categories:
Business Rating:
(0)
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Expedia Expedia.com Overcharging New Jersey Internet
I booked a vacation on expedia. All was fine. Then I noticed a nicer hotel offering a 29% discount if it's booked on leap day. So I called expedia. This offer was on both the hotels website and expedia's Facebook page. As I'm on the phone with the agent she tells me that she is showing no rooms available on her screen and can I log in and see if I can book. I was able to. I confirmed with her numerous times 2 things. First would I get the refund for the first hotel to my card AND would I get the discount. She said yes to both. 2 days later I get the confirmation and SUPRISE no discount. I call because this is an error and they offer a best price guarantee. NOPE! I get told so sorry there's nothing they can do. Now I can only hope that I actually get the refund for the cancelled hotel. Save yourself the hassle. Don't use them.
