- Report: #1210034
Complaint Review: Expedia - Nationwide
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Expedia
Nationwide, USA
Phone:
18003973342
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Expedia, Expedia travel services, Manager Dakota Colins entered invalid airport code, admitted mistake, but was not allowed to fix mistake because Ms. Collins stop other managers from fixing. Washington Nationwide
I called expedia.com on February the 7th 2014 to book a reservation to Colorado Springs Colorado. the representative book me a flight and hotel for myself and four other, at the end of the booking she asked me had I received the email and I told her no she said she was going to record my itinerary as she read it, said she would need a recorded message from me showing that I agreed with my itinerary.and she began to read she said you will arrive in Denver at 3:04 I immediately stopped her and said no ma'am I'm supposed to be going to Colorado Springs please do not send me to Denver I'm supposed to go to Colorado Springs. she says oh I'm sorry it is Colorado Springs I just did not say it right . (all this is being recorded).
when I looked at my itinerary on the 8th it said your colorado springs Itinerary hotel said colorado springs. On the 13th I received an email from expedia if I would like to rent a car from denver it made me go back again and look more in depth at my itinerary only to find out that she keyed in denver.I called them and explain that their representative had made an error on my itinerary the supervisor Mike told me that he would have to wait til Monday when the manager came in and review the audio from my itinerary.when Monday came I call back and they said they had not listened to the audio and they would call me when they did.
I got a call back on Tuesday which was 5 days later from Mike the supervisor he said they had listen to the audio and they did find that the representative had made an error and that I would from this point on be talking to Jamie who was a manager and she would take care of me from there.Jamie came on the phone she immediately apologized to me for the era.Jamie said she heard me and representative say Colorado Springs so many times on the recording, and that she was going to fix my reservation so that I will get a plane to Colorado Springs and not Denver.
Jamie gave me several reservations to pick from so she and I pick one out and she told me that she would book them then come back to the phone and record again and send me an email when she came back to the phone she gave me some more options she said that the lady (Ms, Collin)would not sign off on it and asked her to find a cheaper way. so for five and a half hours Jamie presented options to Ms. Collins only to be turned down then Ms. Collin's told Jamie to end the call and that Expedia would not correct the mistake.I ask to speak to Ms. Collins. She came on the phone and she was very rude.miss Collins told me that she decided that she was not going to fix this problem because I should have found the mistake that her representative made earlier.she then went in the computer and blocked it so no one else could change her decision.I lost so much in this situation that I can't begin to list all of the areas that I lost.
2 Updates & Rebuttals
No call from Expedia
#2Author of original report
Fri, March 06, 2015
Expedia, emailed me explaining that mistake was make by them.ignoring the fact that their Manager(Jamie) called me to fix the problem and stayed on the phone 5hrs trying to fix it, when Ms. Dakota told her to tell me she decided not to fix it. Also they record their calls, but when they listen to the recording and find the customer was right the recording becomes. Unimportant. Expedia cost me a lot of problems and money by sending me to the wrong city. I want a refund of the flight and the 500$ I had to pay a taxi to get me to where I should have been in the 1st place. I did use a credit card. Thank you
Rose davis
Irmo,South Carolina,
Expedia refusal to address the problem
#3Author of original report
Sun, February 22, 2015
Expedia management told me an upper level manager would call in 48 - 72 hrs, that never happened. The cost to get from Denver to Colorado Springs was over 500$ My daughter didn't get the fresh start we were hoping for at the USA games. We had to get up at 3 in the morning to get back to Denver. What expedia did was take my 3000$, and sent me where they wanted me to go.and their attitude is so what are you going to do about it.we messed up we admitted but we don't care.
