- Report: #1441102
Complaint Review: Expedia.com - Internet
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Author Confirmed
Why?
Expedia.com
Internet, United States
Web:
www.expedia.com
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Expedia.com Would not honor Price Gaurantee for $26 price drop to match lower price
I used the hotel price guarantee to get price difference refunded for my hotel stay. I have used this feature many times in the past and did not have a problem until my reservation with La Quinta Inn Austin Airport. After several emails back and forth Expedia customer service told me to cancel my reservation and book a new room. I Have never had to do this and just want the money refunded.
Refund me the quoted price difference for the room. $26.17 refund I submitted all required documentation for this and it it still in Expedia system. That is all I ask for. I am tired of the excuses and beating around the bush. You are not right in telling a customer to cancel his hotel reservation and then rebook it at a higher price.
