- Report: #454896
Complaint Review: Extreme Mastering Studios - Memphis Tennessee
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Extreme Mastering Studios
4728 Spottswood Ave Suite 124, Memphis TN 38117 Memphis, 38117 Tennessee, U.S.A.
Phone:
866-464-7407
Web:
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Extreme Mastering Studios This person/persons are scamming a lot of people! Memphis Tennessee
*Consumer Comment: Something you should know....
*Consumer Comment: Something ReactorCore should know
*Consumer Comment: Something ReactorCore should know
*Consumer Comment: Something ReactorCore should know
*Consumer Comment: Something ReactorCore should know
*REBUTTAL Owner of company: Extreme Mastering is not trying to scam or ripoff anyone for any reason. Simply out of business.
Our experience is very similar to others reported here. As a nonprofit, we were looking for an economical studio to master our music and we saw their Spring Special in mid-March, which was supposed to end March 31st. However, in early April we saw that it was still there so we contacted them and asked if they were extending their special. Response was that they were extending it for another 2 weeks. (Note: the Spring Special is still on their website on May 24). Here is our timeline (some dates are approximate):
Late March: paid $125 for 1 CD to be mastered. Email correspondence was cordial and helpful. Mailed CD to be mastered April 6th.. We wanted to add 1 more track to the CD so upon inquiry, "Customer Service" told us how to send the track through yousendit.com, which we did on April 8th. We had been advised that turnaround time was "3 days" for CD mastering.
We decided to sign up for 2 additional CDs to be mastered, paid the 2nd week of April.
April 13th we wrote to inquire if the CD we had sent had been mastered. Response around April 17th was that the mastering had gone well, we would be pleased with the results, and the CD was in the mail. Another week passed and no CD. After several requests to send tracking information, at the end of April we were told that the master had been sent to the cardholder, not to my address (i had given my name and address at the outset as the project director). By this time i felt like we were in a game of cat and mouse and i wrote that we were being scammed.
Customer Service wrote back in a rather negative tone (this was not an automatic response) that the CD had been returned by the PO and mailed to the correct address, but that we were probably not interested at this point if we felt we were being scammed.
On May 2nd the CD finally arrived from their website-stated address in Memphis. The mastering seemed pretty good (what do we know?) but the additional track was missing.
Sent email on May 3rd telling them that the mastering had come out well but the additional track was missing; did they have the track? Response on May 4th was that they didn't have the track, if we would send it they would master it, add it to the CD and sent out the new master that day.
Between May 6th and 8th we wrote several times asking for tracking info and whether the revised CD had been sent. Last correspondence received was May 8th when a positive Customer Service wrote that that CD had been remastered and mailed.
We never ever got them to answer the phone, nor was there a message machine on either the toll free or local number. A online search for the identity of the holder of these two numbers has yielded nothing.
About a week ago we looked up their address on Google Maps and found that it is a mailbox in a UPS Store in a strip mall. The man at the UPS Store confirmed that Suite 124 is a mailbox, but said he could not say anything more. There must be many such inquiries.
For our part we were able to cancel the 2 additional CD mastering fees through our credit card company. Someone should prosecute this person, which i feel is either a minor or a mental incompetent, because he is ripping off a lot of people. When you google for CD mastering, his is the top or near top in the search.
A Registered 501[c]3 Nonprofit Organization
Boulder, Colorado
U.S.A.
Late March: paid $125 for 1 CD to be mastered. Email correspondence was cordial and helpful. Mailed CD to be mastered April 6th.. We wanted to add 1 more track to the CD so upon inquiry, "Customer Service" told us how to send the track through yousendit.com, which we did on April 8th. We had been advised that turnaround time was "3 days" for CD mastering.
We decided to sign up for 2 additional CDs to be mastered, paid the 2nd week of April.
April 13th we wrote to inquire if the CD we had sent had been mastered. Response around April 17th was that the mastering had gone well, we would be pleased with the results, and the CD was in the mail. Another week passed and no CD. After several requests to send tracking information, at the end of April we were told that the master had been sent to the cardholder, not to my address (i had given my name and address at the outset as the project director). By this time i felt like we were in a game of cat and mouse and i wrote that we were being scammed.
Customer Service wrote back in a rather negative tone (this was not an automatic response) that the CD had been returned by the PO and mailed to the correct address, but that we were probably not interested at this point if we felt we were being scammed.
On May 2nd the CD finally arrived from their website-stated address in Memphis. The mastering seemed pretty good (what do we know?) but the additional track was missing.
Sent email on May 3rd telling them that the mastering had come out well but the additional track was missing; did they have the track? Response on May 4th was that they didn't have the track, if we would send it they would master it, add it to the CD and sent out the new master that day.
Between May 6th and 8th we wrote several times asking for tracking info and whether the revised CD had been sent. Last correspondence received was May 8th when a positive Customer Service wrote that that CD had been remastered and mailed.
We never ever got them to answer the phone, nor was there a message machine on either the toll free or local number. A online search for the identity of the holder of these two numbers has yielded nothing.
About a week ago we looked up their address on Google Maps and found that it is a mailbox in a UPS Store in a strip mall. The man at the UPS Store confirmed that Suite 124 is a mailbox, but said he could not say anything more. There must be many such inquiries.
For our part we were able to cancel the 2 additional CD mastering fees through our credit card company. Someone should prosecute this person, which i feel is either a minor or a mental incompetent, because he is ripping off a lot of people. When you google for CD mastering, his is the top or near top in the search.
A Registered 501[c]3 Nonprofit Organization
Boulder, Colorado
U.S.A.
6 Updates & Rebuttals
Extreme Mastering
Memphis,Tennessee,
U.S.A.
Extreme Mastering is not trying to scam or ripoff anyone for any reason. Simply out of business.
#2REBUTTAL Owner of company
Tue, June 02, 2009
Unfortunatly due to our current economic hardships, the company Extreme Mastering has recently closed and all equipment sold. We have sent you a full refund of your original purchase price because the work could not be completed as originaly requested. All clients who did not yet receive the product they paid for, currently are receiving, or will be receiving their completed project or a full refund. Additionally, Extreme Mastering is not trying to scam or rip off anyone for any reason, but simply could not sustain itself in todays economy and had to close. We apologize for any inconvenience this has caused and are trying to remedy the situation as quickly as possible. Sincerely, Extreme Mastering Studios
Brian
Lafayette,Colorado,
U.S.A.
Something ReactorCore should know
#3Consumer Comment
Mon, June 01, 2009
As a consumer who had a similar experience to Sara and her nonprofit, I think ReactorCore should realize that Extreme Mastering clearly stated it offered unlimited revisions, fast, friendly service, satisfaction guaranteed, yada yada yada. Receiving a completely unsatisfactory product, having little if any return correspondence, and then expecting some kind of refund or retribution is NOT being a "bloody Prima Donna". If ReactorCore still thinks so, why doesn't she send me $125 and I'll offer unlimited revisions to my opinion, fast friendly service, satisfaction guaranteed, yada yada yada, then deliver none of them, and stop all correspondence. And if she feels like she's been treated unfairly by me, well that's fine. I'll just say she's a bloody Prima Donna. Brian
Brian
Lafayette,Colorado,
U.S.A.
Something ReactorCore should know
#4Consumer Comment
Mon, June 01, 2009
As a consumer who had a similar experience to Sara and her nonprofit, I think ReactorCore should realize that Extreme Mastering clearly stated it offered unlimited revisions, fast, friendly service, satisfaction guaranteed, yada yada yada. Receiving a completely unsatisfactory product, having little if any return correspondence, and then expecting some kind of refund or retribution is NOT being a "bloody Prima Donna". If ReactorCore still thinks so, why doesn't she send me $125 and I'll offer unlimited revisions to my opinion, fast friendly service, satisfaction guaranteed, yada yada yada, then deliver none of them, and stop all correspondence. And if she feels like she's been treated unfairly by me, well that's fine. I'll just say she's a bloody Prima Donna. Brian
Brian
Lafayette,Colorado,
U.S.A.
Something ReactorCore should know
#5Consumer Comment
Mon, June 01, 2009
As a consumer who had a similar experience to Sara and her nonprofit, I think ReactorCore should realize that Extreme Mastering clearly stated it offered unlimited revisions, fast, friendly service, satisfaction guaranteed, yada yada yada. Receiving a completely unsatisfactory product, having little if any return correspondence, and then expecting some kind of refund or retribution is NOT being a "bloody Prima Donna". If ReactorCore still thinks so, why doesn't she send me $125 and I'll offer unlimited revisions to my opinion, fast friendly service, satisfaction guaranteed, yada yada yada, then deliver none of them, and stop all correspondence. And if she feels like she's been treated unfairly by me, well that's fine. I'll just say she's a bloody Prima Donna. Brian
Brian
Lafayette,Colorado,
U.S.A.
Something ReactorCore should know
#6Consumer Comment
Mon, June 01, 2009
As a consumer who had a similar experience to Sara and her nonprofit, I think ReactorCore should realize that Extreme Mastering clearly stated it offered unlimited revisions, fast, friendly service, satisfaction guaranteed, yada yada yada. Receiving a completely unsatisfactory product, having little if any return correspondence, and then expecting some kind of refund or retribution is NOT being a "bloody Prima Donna". If ReactorCore still thinks so, why doesn't she send me $125 and I'll offer unlimited revisions to my opinion, fast friendly service, satisfaction guaranteed, yada yada yada, then deliver none of them, and stop all correspondence. And if she feels like she's been treated unfairly by me, well that's fine. I'll just say she's a bloody Prima Donna. Brian
ReactorCore
Victoria,British Columbia,
Canada
Something you should know....
#7Consumer Comment
Sun, May 24, 2009
It's policy of many, MANY businesses, when dealing with credit card orders, to send any and all items ordered/generated for a client to the CARD HOLDER directly. No P.O. boxes, third party addresses or alternate drop addresses. This is to prevent FRAUD in the form of someone using your credit card to purchase masses of goods that you'll never see, only to find out when your bill arrives and they're long gone. If you experienced a delay at this point, it's YOUR OWN FAULT. The company doesn't care WHO you are or what position you hold. Anyone can say anything about these things, and scammers often do. The company did EXACTLY the right thing. You say you received a product for your expenditures, that you were satisfied with that product and it would seem that your issue is, in fact, really poor customer service and/or turnaround time for your product. Although there is no excuse for the abysmal customer service you describe, I have to wonder at your level of haughtiness, as you disparage whomever is running the mastering business you dealt with as "a mental incompetent", or generalize that "minors" are incompetent to the point of mental deficiency, which speaks really ill of you. You also seem to have the idea, and conduct yourself with the concept, that you are a special and unique snowflake for whom everything should be dumped so that your special and precious project takes front and center prominence for any business that deals with you. Granted, if a business runs into an unexpected surge in the need for production, an effort should be made to inform current clients of possible delays, but this is not always possible, especially if you're dealing with a smaller "D.I.Y." company and not some huge corporation. Finally, and this is the part of your "report" that well and truly pisses me off, is that you call this "credit card fraud". It's NOT. You received a product for your purchase dollars... a tangible item you can hold in your hands. You canceled your standing order for 2 more units that was HONORED... That you have an issue with the content of the item is SOMETHING ELSE ENTIRELY, more in the arena of "product quality control". For you to be properly defrauded would entail that you NOT receive squat for your money or additional, unauthorized charges made to your card. Two wrongs don't make a right (but they make me feel a lot better): Their customer service is lacking, but YOU'RE being a bloody Prima Donna.
