Extreme Mastering
Memphis,#2REBUTTAL Owner of company
Tue, June 02, 2009
Unfortunatly due to our current economic hardships, the company Extreme Mastering has recently closed and all equipment sold. We have sent you a full refund of your original purchase price because the work could not be completed as originaly requested. All clients who did not yet receive the product they paid for, currently are receiving, or will be receiving their completed project or a full refund. Additionally, Extreme Mastering is not trying to scam or rip off anyone for any reason, but simply could not sustain itself in todays economy and had to close. We apologize for any inconvenience this has caused and are trying to remedy the situation as quickly as possible. Sincerely, Extreme Mastering Studios
Brian
Lafayette,#3Consumer Comment
Mon, June 01, 2009
As a consumer who had a similar experience to Sara and her nonprofit, I think ReactorCore should realize that Extreme Mastering clearly stated it offered unlimited revisions, fast, friendly service, satisfaction guaranteed, yada yada yada. Receiving a completely unsatisfactory product, having little if any return correspondence, and then expecting some kind of refund or retribution is NOT being a "bloody Prima Donna". If ReactorCore still thinks so, why doesn't she send me $125 and I'll offer unlimited revisions to my opinion, fast friendly service, satisfaction guaranteed, yada yada yada, then deliver none of them, and stop all correspondence. And if she feels like she's been treated unfairly by me, well that's fine. I'll just say she's a bloody Prima Donna. Brian
Brian
Lafayette,#4Consumer Comment
Mon, June 01, 2009
As a consumer who had a similar experience to Sara and her nonprofit, I think ReactorCore should realize that Extreme Mastering clearly stated it offered unlimited revisions, fast, friendly service, satisfaction guaranteed, yada yada yada. Receiving a completely unsatisfactory product, having little if any return correspondence, and then expecting some kind of refund or retribution is NOT being a "bloody Prima Donna". If ReactorCore still thinks so, why doesn't she send me $125 and I'll offer unlimited revisions to my opinion, fast friendly service, satisfaction guaranteed, yada yada yada, then deliver none of them, and stop all correspondence. And if she feels like she's been treated unfairly by me, well that's fine. I'll just say she's a bloody Prima Donna. Brian
Brian
Lafayette,#5Consumer Comment
Mon, June 01, 2009
As a consumer who had a similar experience to Sara and her nonprofit, I think ReactorCore should realize that Extreme Mastering clearly stated it offered unlimited revisions, fast, friendly service, satisfaction guaranteed, yada yada yada. Receiving a completely unsatisfactory product, having little if any return correspondence, and then expecting some kind of refund or retribution is NOT being a "bloody Prima Donna". If ReactorCore still thinks so, why doesn't she send me $125 and I'll offer unlimited revisions to my opinion, fast friendly service, satisfaction guaranteed, yada yada yada, then deliver none of them, and stop all correspondence. And if she feels like she's been treated unfairly by me, well that's fine. I'll just say she's a bloody Prima Donna. Brian
Brian
Lafayette,#6Consumer Comment
Mon, June 01, 2009
As a consumer who had a similar experience to Sara and her nonprofit, I think ReactorCore should realize that Extreme Mastering clearly stated it offered unlimited revisions, fast, friendly service, satisfaction guaranteed, yada yada yada. Receiving a completely unsatisfactory product, having little if any return correspondence, and then expecting some kind of refund or retribution is NOT being a "bloody Prima Donna". If ReactorCore still thinks so, why doesn't she send me $125 and I'll offer unlimited revisions to my opinion, fast friendly service, satisfaction guaranteed, yada yada yada, then deliver none of them, and stop all correspondence. And if she feels like she's been treated unfairly by me, well that's fine. I'll just say she's a bloody Prima Donna. Brian
ReactorCore
Victoria,#7Consumer Comment
Sun, May 24, 2009
It's policy of many, MANY businesses, when dealing with credit card orders, to send any and all items ordered/generated for a client to the CARD HOLDER directly. No P.O. boxes, third party addresses or alternate drop addresses. This is to prevent FRAUD in the form of someone using your credit card to purchase masses of goods that you'll never see, only to find out when your bill arrives and they're long gone. If you experienced a delay at this point, it's YOUR OWN FAULT. The company doesn't care WHO you are or what position you hold. Anyone can say anything about these things, and scammers often do. The company did EXACTLY the right thing. You say you received a product for your expenditures, that you were satisfied with that product and it would seem that your issue is, in fact, really poor customer service and/or turnaround time for your product. Although there is no excuse for the abysmal customer service you describe, I have to wonder at your level of haughtiness, as you disparage whomever is running the mastering business you dealt with as "a mental incompetent", or generalize that "minors" are incompetent to the point of mental deficiency, which speaks really ill of you. You also seem to have the idea, and conduct yourself with the concept, that you are a special and unique snowflake for whom everything should be dumped so that your special and precious project takes front and center prominence for any business that deals with you. Granted, if a business runs into an unexpected surge in the need for production, an effort should be made to inform current clients of possible delays, but this is not always possible, especially if you're dealing with a smaller "D.I.Y." company and not some huge corporation. Finally, and this is the part of your "report" that well and truly pisses me off, is that you call this "credit card fraud". It's NOT. You received a product for your purchase dollars... a tangible item you can hold in your hands. You canceled your standing order for 2 more units that was HONORED... That you have an issue with the content of the item is SOMETHING ELSE ENTIRELY, more in the arena of "product quality control". For you to be properly defrauded would entail that you NOT receive squat for your money or additional, unauthorized charges made to your card. Two wrongs don't make a right (but they make me feel a lot better): Their customer service is lacking, but YOU'RE being a bloody Prima Donna.