- Report: #798017
Complaint Review: Exxon Service Station - Falls Church Virginia
Reported By:
Pe4che5 -
Falls Church, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Exxon Service Station
7269 Arlington Blvd Falls Church, 22042 Virginia, United States of America
Phone:
703-698-5435
Web:
Categories:
Business Rating:
(0)
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Exxon Service Station Purchased services not provided Falls Church, Virginia
I visited Exxon at Loehmann's Plaza 4784823 in Falls Church, VA. this evening. I intended to use a car wash that I purchased on 10/26/2011. After entering the code from my receipt at the car wash, I received the message that the code
had expired. According to my receipt the code indeed had expired on 11/09/11; I did not know that the car wash had an expiration date as it is a service provided by the service station on a daily basis. I went inside to the station attendent and requested a valid code so I could wash my car or a refund so that I could repurchase the service and wash my car. The service attendent, Kidist, refused stating that she was not allowed to give either a refund or issue a new code. She did very little to assist me. I asked to talk to the manager, but there was no manager at the store. I asked her to call the manager; or someone that could assist me and she refused. I again requested a refund, but she refused. She asked if I wanted to talk to the manager and I said yes. She picked up a cell phone and I expected her to call someone, but she did not. She proceded to write down a phone number. She said I could talk to the manager by calling the store tomorrow; the phone number she was giving me was the number to the service station. All I wanted to do was wash my car. I wanted the service that I had already purchased. To me this does not seem like an unreasonable expectation or an unreasonable request; as I purchased a car wash; I did not used the code issued to me on my receipt; I had my receipt; and the car wash was open and appeared to be servicable. I still do not understand why the attendant could not issue me a new code or refund for the service that I purchased but did not receive. I find this customer service unacceptable. I realize that my code expired, but I would not expect a non-perishable service that does not expire to not be provided once purchased.
had expired. According to my receipt the code indeed had expired on 11/09/11; I did not know that the car wash had an expiration date as it is a service provided by the service station on a daily basis. I went inside to the station attendent and requested a valid code so I could wash my car or a refund so that I could repurchase the service and wash my car. The service attendent, Kidist, refused stating that she was not allowed to give either a refund or issue a new code. She did very little to assist me. I asked to talk to the manager, but there was no manager at the store. I asked her to call the manager; or someone that could assist me and she refused. I again requested a refund, but she refused. She asked if I wanted to talk to the manager and I said yes. She picked up a cell phone and I expected her to call someone, but she did not. She proceded to write down a phone number. She said I could talk to the manager by calling the store tomorrow; the phone number she was giving me was the number to the service station. All I wanted to do was wash my car. I wanted the service that I had already purchased. To me this does not seem like an unreasonable expectation or an unreasonable request; as I purchased a car wash; I did not used the code issued to me on my receipt; I had my receipt; and the car wash was open and appeared to be servicable. I still do not understand why the attendant could not issue me a new code or refund for the service that I purchased but did not receive. I find this customer service unacceptable. I realize that my code expired, but I would not expect a non-perishable service that does not expire to not be provided once purchased.
4 Updates & Rebuttals
Golfer
United States of AmericaAs A Rock
#2Consumer Comment
Tue, November 15, 2011
Dumb
Ramjet
Somewhere,Michigan,
U.S.A.
You screwed up
#3Consumer Comment
Tue, November 15, 2011
You made a mistake, now admit it, learn something from it and move on.
Robert
Irvine,California,
U.S.A.
Your fault
#4Consumer Comment
Tue, November 15, 2011
According to my receipt the code indeed had expired on 11/09/11;
- I am sure you have been conditioned to an entitlement mentality that if you make a mistake that it is the responsibility of everyone else to "make it right". Unfortunately that is not how it works.
You decided to not read the receipt, and you need to take responsibility for letting the code expire. I do find it interesting how you missed the expiration date as I bet that was right under the code that was on the receipt.
I still do not understand why the attendant could not issue me a new code or refund for the service that I purchased but did not receive
- Because the code probably remains in the system for only a short time, and it is impossible for them to know if the code was used or not. I would also bet that they have had more than a few people come back after it expired "saying" they never got to use it, thus they don't take any one's "word".
Brian
Noblesville,Indiana,
United States of America
Not the Stations Fault
#5Consumer Comment
Tue, November 15, 2011
Sorry Pe4che5, don't blame the station, blame yourself. Per your own report, they provided you the opportunity to wash your car from 10/26-11/09, you just didn't take advantage of it. It's not the station's fault that you failed to read your receipt and see there was an expiration date. Granted, it would've been a nice gesture to give you another wash code. But if the station owners have instructed their staff not to make any exceptions, then so be it, that's their perrogative. I can't blame the clerk for not wanting to jeopardize her job. Next time, read your receipt before making assumptions.
