- Report: #261187
Complaint Review: Eyecare Professionals - Lantana Florida
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Eyecare Professionals
1280 Lantana Road Lantana, 33462 Florida, U.S.A.
Phone:
561-582-3383
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Eyecare Professionals Attempts to rip off patients, lousy customer care. Lantana Florida
I had used this company once before in April 2005 and all was fine then. I went back on 16 July 2007 to get my eye glasses replaced and to have another eye exam. All I wanted was a simple eyeglass replacement and I said so when I made the appointment.
The appointment was at 11:00am. I arrived at 10:45 and the waiting room was empty. I didn't go in until 11:20 yet SIX people who came in after me were all called in before me.
As soon as I'm called in the "nurse" says to me "We'll prep you for the retina scan now, ok?" This made it sound like it was a routine procedure, but since I didn't get it the first time, I asked about it.
I said "what's the retina scan?"
She explained what it did and was for but DID NOT say that it was not covered by my insurance. Fortunately I asked (as I always do) and she then admitted that it wasn't and it costed $29.00. I declined it, but it annoyed me how they used tricky wording to try and get me to do it.The eye exam with the Doctor (Dr. Neil Erickson) went fine. He gave me a chemical that dilated my pupils for the exam.
After the exam I was taken to where they sell eye glass frames. I selected a pair and when we began to discuss when they'd be ready the salesman said that the lens would be of some special kind for reading and distance vision, and he said they'd cost $94 dollars (not covered by my vision provider).
I told him that I wanted simple lenses like I had before, just for reading. He said that wasn't possible because the Doctor had "done my eye exam in such a way that only these lenses are available" and that if I wanted standard lenses I'd have to make another appointment. I knew he was lying so I just got up, made my standard co-payment and left.
Before leaving I had to insist that they give me the plastic sunglasses due to my pupils being dilated (the last I'd been there 2 years earlier it was they who told me I needed them). They acted rude and made a comment that they "never saw a man need them" which is funny because in Army boot camp we were given them after our eye exams). Without them I wouldn't have been able to see anything in the bright sunlight while trying to drive home
I won't be going back there and would suggest others avoid the place. I made an appointment with another eye doctor that afternoon and he said standard eye glasses are no problem since they are the norm of what most people get.
Sean p.
Lake Worth, Florida
U.S.A.
The appointment was at 11:00am. I arrived at 10:45 and the waiting room was empty. I didn't go in until 11:20 yet SIX people who came in after me were all called in before me.
As soon as I'm called in the "nurse" says to me "We'll prep you for the retina scan now, ok?" This made it sound like it was a routine procedure, but since I didn't get it the first time, I asked about it.
I said "what's the retina scan?"
She explained what it did and was for but DID NOT say that it was not covered by my insurance. Fortunately I asked (as I always do) and she then admitted that it wasn't and it costed $29.00. I declined it, but it annoyed me how they used tricky wording to try and get me to do it.The eye exam with the Doctor (Dr. Neil Erickson) went fine. He gave me a chemical that dilated my pupils for the exam.
After the exam I was taken to where they sell eye glass frames. I selected a pair and when we began to discuss when they'd be ready the salesman said that the lens would be of some special kind for reading and distance vision, and he said they'd cost $94 dollars (not covered by my vision provider).
I told him that I wanted simple lenses like I had before, just for reading. He said that wasn't possible because the Doctor had "done my eye exam in such a way that only these lenses are available" and that if I wanted standard lenses I'd have to make another appointment. I knew he was lying so I just got up, made my standard co-payment and left.
Before leaving I had to insist that they give me the plastic sunglasses due to my pupils being dilated (the last I'd been there 2 years earlier it was they who told me I needed them). They acted rude and made a comment that they "never saw a man need them" which is funny because in Army boot camp we were given them after our eye exams). Without them I wouldn't have been able to see anything in the bright sunlight while trying to drive home
I won't be going back there and would suggest others avoid the place. I made an appointment with another eye doctor that afternoon and he said standard eye glasses are no problem since they are the norm of what most people get.
Sean p.
Lake Worth, Florida
U.S.A.
1 Updates & Rebuttals
Ken Jones
1280 Lantana Road,Florida,
U.S.A.
OPPOLIGIES for Problems/ Ken
#2UPDATE Employee
Thu, November 13, 2008
Hi, My Name is Ken and I have worked for Eyecare Professionals for 17 plus years. We clearly had some miscomunication with this paitent that I was not aware of. He is correct in that the Opto Map Retinal Scan is not cover by Insurance. We explain this and give written informatin on this Recomended Procedure when paitent is filling out their originial paper work. Most people still chosse to have it done and are impressed with the level of detailed information it give us. This allows us to better detect early visiual problems before they cause life long problems. Insurances Set the guidlines for what portion of any Frame and Lens benifit is allowed. Progressive lenses that provide No line Vision for Ditance, Reading and Close Work do have an additional copay as the retail value of these is over $200. This is never the only choice and all choices are explained to paitent from a written guideline give to use for each paitent directly from the insurance company. This guide is also available to each paitent on line from their insurance. It is spelled out clearly in writing with nothing hidden! If words where exchanged in frustration I apologize. We all go out of our way for paitent and appreciate they are why we have a Job. I would be gladly to speak to anyone concerning our service and assure you you will be happy to work with us. Call me or ask for me when you come by. Thanks for your Time. Ken Jones 561-588-3896
