- Report: #1265020
Complaint Review: EYETENSIVE - Internet
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Author Not Confirmed
Why?
EYETENSIVE
Internet, USA
Phone:
888-616-2803
Web:
http://eyetensitize.com/privacy_policy.html
Categories:
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EYETENSIVE DERMALOGIX After I ordered my 5.95 trial for the Eyetensive product, they included the dermalogix cream as well. Unbeknownced to me, they had charged my credit card 92.90 for the Eyetensive and 94.90 for the cream. I was responding to an ad and did not assume anything was different than the last time I had ordered the trial product. This is a scam! It is a shame that they have some sort of clause that is completely undeterminable in the "fine print" I am outraged and recommend that they be investigated for fraud. Chicago, IL Internet
I ordered a trial size sample for $5.95 of the EYETENSIVE product. It came and then another ad asked me if I wanted to re-order for $5.95. Each shipment came with a "free" sample of another product DERMALOGIX. I was interested in giving them a try for the two times.
When I looked at my bank statement, I found two unapproved charges for EYETENSIVE for 92.90 and the DERMALOGIX for 94.90. I went back over all of my emails and found no record of these orders or charges, only the $5.95 order for my initial trials.
Upon investigating the product, I found the "rules" printed on their website A. Trial Policy: Our Trial policy requires You to understand certain important dates. The policy, and the important dates for You to know, are as follows:
B. Beginning on the day that You place an order for a product $5.95 S&H ("Product") from the Website, Your fourteen (14) day Trial period begins ("Trial Period"). The Trial Period is calculated in calendar days, not business days and your fourteen (14) day Trial ends on day fourteen (14).
C. You will be given thirty (30) days supply (or subscription access) of the Product You ordered. Generally, Your Product is delivered within 2 to 5 days after placing Your order. Delivery time is subtracted from Your Trial Period, and will reduce the number of days allocated to Your Trial Period. If You want to extend Your Trial Period due to slow or delayed delivery, You must call Our Customer Service Department toll-free at 888-616-2803. Reasonable requests (as determined by Eyetensitize) to extend Your Trial Period generally will be granted.
D. If You are satisfied with the Product and wish to continue to receive the Product on a monthly basis, You need do nothing else. Upon the expiration of the Trial Period, on Day 14, Your credit card will be billed for the full cost of the Product that You ordered (i.e., a thirty day supply) at the rate of $86.95.
E. On the 45th day following the date You first ordered Your Product, Eyetensitize will renew your monthly subscription for another thirty (30) days supply of the Product, and the credit card You provided to us will be automatically billed for the Product $86.95 + $5.95 s/h.
F. Unless You cancel this service, every thirty (30) days thereafter Eyetensitize will renew your subscription for an additional thirty (30) days supply of the Product You ordered, and the credit card You provided to us will be automatically billed for the Product $86.95 + $5.95 s/h.
G. If You are not satisfied with the Product and wish to cancel future deliveries of the Product, You must call Our Customer Service Department toll-free at 888-616-2803 prior to the expiration of the Trial Period (before day fourteen) and cancel Your order.
1 Updates & Rebuttals
Dermalogix Partners, Inc
Old Orchard Beach,Maine,
USA
This is not our company.
#2General Comment
Wed, December 16, 2015
I am the manager of a company called Dermalogix Partners, Inc. We have been receiving several complaints from customers who have signed up for a free offer from a company call Skin Logics. The customers have been complaining that they have signed up for a free trial of their product as long as the customer pays for shipping. Subsequent months after, they are being charged by the company for product they are not receiving. On the customer’s credit card statements, it is billed as coming from a company called Dermalogix™.
We are no way affiliated with this company. We are highly recognized within the medical community, pharmacies and we are distributed both online and by the major pharmaceutical distributors nationwide. We provide a product called DermaZinc™ and have been in business since 1997.
We have not only submitted all information regarding the Skin Logics scam to our legal department, but have reported them to our state's Attorney General.
We welcome you to contact our company with any questions or issues. Feel free to email us [email protected] or call us at (800) 753-0047.
