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Phoenix,#2Author of original report
Tue, December 13, 2011
EZ Own Auto Source has refunded my money as they stated.
EZ OWN Auto Source
Scottsdale,#3UPDATE Employee
Thu, December 08, 2011
This customer's refund was processed as soon as the controller was made aware of the issue this morning. The customer notified us yesterday and left one phone message for our controller, who was unfortunately out of the office yesterday. Because there was a 1-day delay in processing this customer's refund per our 5 business day refund policy, EZ OWN Auto Source immediately refunded the customer her entire downpayment, waiving the standard refund administrative fee. We have notified the customer with our apologies for the 1-day delay, and we believe the situation has been sucessfully settled to the customer's satisfaction.