EZ OWN Auto Source
Scottsdale,#2UPDATE Employee
Mon, April 29, 2013
As soon as this customer experienced issues with the PT Cruiser they had chosen, we promptly put them into a loaner car in until we could find a vehicle that fit their needs. We spent the next three weeks trying to get the customer back in so they could pick a different car. The customer never showed or would not return the messages we left. The customer also did not want to make their payment while they were driving one of our loaner vehicles for an entire month, and were not responsive to messages left regarding payment, insurance and registration. We ultimately had to repossess the vehicle when their past due balance reached $628.09. We were more than willing to work with the customer to make them happy, but their lack of communication forced us to repossess. We wish him well in his new vehicle.