Vince
Ft. Wayne,#2UPDATE Employee
Thu, June 07, 2007
First, let me say I am sorry for the late response, I just came across the complaint today. As far as the situation described by Nicola, let me explain further. We are mainly an undercar speciality shop that does some minor engine work. When the customer inquired about a "tune-up" on the vehicle, we did a very basic inspection on the engine. We informed the custoemr that the vehicle did indead need spark plugs and spark plug wires, but there may be some other engine problems that we would be unable to diagnose and/or repair (the vehicle was running poorly when brought in). The customer agree to go ahead with the work. As far as the "loose spark plug", it was infact a loose spark plug WIRE which ofcorse is installed by hand (no tools required). This occasionally happens (spark plug wires don't always stay on, even when "clicked" in place), which we appologized for and promptly fixed. All of the other "problems" that Nicola complained about ended up being from a bad cylinder head gasket, and other internal engine damage. Once again, we had warned the customers that there maybe addition engine work required that we may not be able to perform. Nicola in fact took us to small claims court where she lost her case. The reason stated by the ruling magistrate were that our work did not create the engine damage, or cause it to get worse. We certainly appoligize for not discovering the addition engine problems, but like I have stated twice before; we are not a full service engine shop and Nicola was warned about this before any work was performed on her vehicle. Thank You, Vince Sterling Manager ASE Certified Automobile Technician Fair Muffler & Brake Shops Fort Wayne, IN