- Report: #58569
Complaint Review: Fairbanks Capital - Jacksonville Florida
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Author Not Confirmed
Why?
Fairbanks Capital
PO Box 551170 Jacksonville, 32255-1170 Florida, U.S.A.
Phone:
800-258-8602
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Fairbanks Capital Poor Customer Service Jacksonville Florida
Fairbanks purchased my mortgage from Conseco Finance back in early March. I pay half payments every 14 days which means I end up making one EXTRA full monthly payment every 12 months. I received a threatening letter back in April stating that I CAN LOSE MY HOME because they stated that I did not make my March payment. I sent several copies of checks front and back from my bank that clearly shows that they were cashed by Fairbanks. Yes, this does include MARCH.
I called tonight to see what has been done. I was told by JULIAN at customer NO-SERVICE that the research department takes up to 60 days to review complaints. It did not take them 60 days to send me a threatening letter!!!!! I asked to speak to the research department and I was told that they can only be contacted by Fax.
Now I see why "FOX" channel 13 out of Tampa and other affiliates nationwide have done reports on FAIRBANKS. THANKS FOR THE AWARD WINNING CUSTOMER SERVICE SKILLS.
Joe
Brooksville, Florida
U.S.A.
I called tonight to see what has been done. I was told by JULIAN at customer NO-SERVICE that the research department takes up to 60 days to review complaints. It did not take them 60 days to send me a threatening letter!!!!! I asked to speak to the research department and I was told that they can only be contacted by Fax.
Now I see why "FOX" channel 13 out of Tampa and other affiliates nationwide have done reports on FAIRBANKS. THANKS FOR THE AWARD WINNING CUSTOMER SERVICE SKILLS.
Joe
Brooksville, Florida
U.S.A.
