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  • Report:  #186487

Complaint Review: Fantastic Sam's - Spring Hill Florida

Reported By:
- Spring Hill, Florida,
Submitted:
Updated:

Fantastic Sam's
3057 Commercial Way Spring Hill, 34606 Florida, U.S.A.
Phone:
352-686-8620
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
On Tuesday, April 11, 2006, I went to the Fantastic Sam's in Spring Hill, FL. The salon I usually go to when I need to have my eyebrows waxed. I was greeted and immediately led to a chair for the procedure.

The wax was a bit hot, but the technician, Anetta, regulated it immediately. The amount of wax in the vial was quite low and she was trying to get every available drop out before opening a new one. Everything seemed fine when the procedure was complete except for the usual tenderness from the waxing. I paid, tipped and left.

That evening I noticed my upper eye area was still tender, but really didn't think much about it. During the night, it was still burning a bit. When I awoke that morning, both of my eyes had burn marks in the shape of eyebrow arches below my own eyebrows and my right eye was swollen shut!

I made an appointment with my doctor and she was appalled by what she saw. She told me to ice it, take Benadryl and hope that infection didn't set in or I'd be back to see her. She advised me to go back to "whoever had done this to you" and show them. When I did, the technician took my doctor's bill and said they'd reimburse me. What am I left to do when these burns peel off and scars remain? Can't contact anyone through Fantastic Sams...no one knows how to reach them. What can I do?

Laura

Spring Hill, Florida
U.S.A.


1 Updates & Rebuttals

B

Atlanta,
Georgia,
U.S.A.
Look up their Business License!

#2Consumer Suggestion

Thu, April 13, 2006

This is a franchise operation. Contacting Corporate is going to be a waste of time, you need to find out who owns the one you were injured in so you need to contact the city of county to find out who is named on the business license as owner. Maybe even have to contact the Secretary of State if it is a registered corporation to find out the officers. Just 'google' the name and you can find out about the company: Fast Facts: Total Investment: $95,000 - $115,000 Liquid Capital Requirement: $20,000 - $30,000 Financing Available Fantastic Sams is the world's largest full service hair care franchise, with salons located in 4 countries. We opened our first salon in July 1974 and began franchising in 1976, marketing our "fixed fee" system and "no appointment necessary" concept to entrepreneurs nationwide. Our salons have earned a reputation for providing quality hair care services, including cuts, perms and color, to the entire family. Industry Leader With more than 1,350 full service, family hair care salons, Fantastic Sams provides its franchisees with over 30 years of experience in hair care and business management. We offer solid, proven systems which are continuously refined and will keep you ahead of the competition. The strength of our brand is reinforced through a network of 40 regional owners, over 720 salon operators and over 13,000 experienced stylists who deliver FANTASTIC service each and every day. National & Regional Support On local, regional and national levels you'll benefit from coordinated advertising, marketing and incentive programs, as well as our public relations efforts. Our recruitment and retention systems make it easy to find and keep talented people, and we'll support you with merchandising techniques, planning and financial management tools to help you run a profitable business. Education & Training With over 60 professional educators nationwide, Fantastic Sams salon owners, managers and stylists receive ongoing educational, operational and product/promotional support. You and your staff can access local and in-salon training, management programs and individual user-paced modules. In addition, you'll benefit from our national conferences which tap into the synergy of the Fantastic Sams system, providing additional training, motivation, and networking opportunities with one of the largest families of hair care professionals in the world! Product Our high quality product lines, Fantastic Hair Care and Fantastic Color, are two more advantages for our franchisees. Our full line-up of shampoos, conditioners, styling aids, in-salon treatments, permanent waves and color treatments are designed to solve problems and styling needs for all hair types in nearly every situation. Their consistent, high-quality results have aided in building a loyal customer base for repeat business. Brand awareness. Experience. Leadership. These are just a few of the reasons to join the Fantastic Sams family of franchisees. Why The Hair Business? Opportunity - Hair care is a recession-resistant business! Sound Investment - Salon services require little inventory and has no receivables! Solid Customer Base - Hair care services create a high degree of customer loyalty! The potential is limitless! If you like working with people in an exciting, fast-paced environment, this could be the opportunity for you! Why Be A Franchisee? According to the International Franchise Association (IFA), franchising allows people to go into business for themselves, but not by themselves. It gives an entrepreneur the best of both worlds, the ability to own their own business and ongoing access to support in marketing, advertising, recruiting, retaining and training employees, managing and business planning. In addition, they have the power of a national brand working for them, 24 hours a day, 7 days a week to bring them more business! We'll show you what being part of a national franchise can do for you! How To Become A Fantastic Sams Salon Owner We're continually seeking enthusiastic, motivated entrepreneurs with sound financial and business qualifications. If you have a willingness to continuously learn and grow in the industry and want to enjoy unlimited potential, then contact us today! No cosmetology or hair care background is required. Both individual and multi-salon ownerships are available, as well as master franchise opportunities.

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