Complaint Review: Faster Money Visa from Metabank - Nationwide

Thinking About Getting a FasterMoney Visa Prepaid Card? Don't Do It! They will keep your money... 

RipOff Alert:

When I first saw the polished-style Faster Money from Metabank website offering a Visa PrePaid Card that they conveniently call FasterMoney allowing me to get paid 2 days faster with their card and even deposit checks right from my cell phone I was delighted!

You know how the sayin goes: "If it's too good to be true ... likely it isn't"

This is exactly the case with the Visa Faster Money Prepaid Card from MetaBank, and I pray this report serves as a warning for people considering their services.

And no, I am not a "competitor" trying to steal business from their FasterMoney Visa Card, or from MetaBank ... I'm a regular guy who DEPENDS on his hard earned money to pay bills, just like most of the population of the United States right now ... I do live paycheck to paycheck.

Needless to say that when they kept hostage "MY" $319.12 USD after I trusted them and decided to use their so-called convenient Faster Money Visa Card and transferred funds to it; that really made me upset. 

It has been a week now which I have been unable to access my money! ...

As you can see, they didn't only keep my funds hostage but the folks at FasterMoney decided to further humilliate me by categorizing my transaction as "Fraud" right on my online account page! I assume "PFRAUD" means "potential fraud" for Metabank however there is no need to treat one of their "valued" Visa Card customers that way ...

I immediately placed a call to the 800# listed on the back of the FasterMoney card, and I was greeted by a monotone agent which was utterly unable to comprehend the situation and kept repeating lines (so obvious) from the script they gave her during training ...

When I asked for a supervisor she put me on hold for 17+ minutes, on her defense I was surprise the call did not get "disconnected" or that she didn't transfer the call straight to a voicemail inside Faster Money/Metabank offices ...

I did get transferred to a live supervisor by the name of Bryan which sounded very confident and asked me to fax a copy of my statement to them so they can verify the same transaction that they already had even MORE information than the one that shows on the statement! 

Even if I don't have a fax machine at home, I went ahead and purchased an online fax service and I was able to provide the necessary information just to humor the folks at Metabank ... 

Ok the fax went through, and I was assured by Bryan that they will take 48 hrs for resolution ... imagine my surprise when I receive a call today from "Kyle" who not only informed me that the funds are still hostage with FasterMoney, but that I had to contact the company that transferred the fund and have "them" to call their special 800# number to unlock the funds ...

I can totally understand if this was a large amount of money, but really while $319.12 do make a difference in the life of a regular guy like me to feed my family, it is not even a "small dent" for a financial organization such as MetaBank, really it's MY MONEY and they already have all the details they need, even if categorized incorrectly they should allow a "temporary credit" to the account or similar resolution instead of keeping MY MONEY (did I say that before?)

So now I'm still waiting ... 

An email was sent to Payza, which is the payment processor that sent the money asking for help on this matter, which will probably extend the wait on my end and the people at Faster Money Visa Card could not care less ...

THIS IS WHY I THINK THEY KEEP MONEY HOSTAGE FROM CONSUMERS:

In digging a little further ... the guys at Metabank seem to run a lot of "reward" programs in which they "out of thin air" credit member's accounts to refer other members to get their card AND LOAD IT ... usually on the $20 Bonus range

So that makes me wonder ... are they using MY FUNDS to provide those handsome bonuses to other members? I can't really say ...

CONCLUSION:

If you are considering the "convenience" to get a FasterMoney Visa Prepaid Card from MetaBank ... do yourself a favor and DON'T DO IT!

While their customer service has proven to be responsive and even courteous ... all the apologies in the world will not pay your bills, if you depend on the money that you loaded on your Visa Card from FasterMoney/Metabank.

Oh they will apologize a lot! 

But still keep your money hostage.

You have been warned ...