- Report: #294847
Complaint Review: Fed-Ex Ground - Carroll Iowa
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Author Confirmed
Why?
Fed-Ex Ground
942 South Shady Grove Road Carroll, 51401 Iowa, U.S.A.
Phone:
901-396-3600
Web:
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Business Rating:
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Fed-Ex Ground Unreliable liars greedy dishonest rude terrible Memphis Tennesee
My wife and I bought a camcorder online and it was shipped via Fed-ex. We waited a month and nothing showed up. We contacted them and they told us it had already been delivered 2 weeks prior to our notifying them. They informed us we would have to file a claim and give them some time to investigate the situation. They also had the delivery driver contact me to see what the problem was. The driver informed me that he had the wrong address. What he did not know was that the Fed-ex customer service lady I talked to verified our address and it was right. I caught the driver in a bold face lie and he was pissed off about it. After 4 weeks of waiting we finally recieved an e-mail telling us that a decision on our claim had been made and we will recieve a letter via snail-mail informing us of that decision. 3 weeks later, absolutely nothing was recieved. We sent tham an e-mail letting them know that we recieved nothing and that we were not satisfied with their service. We recieved an e-mail the next day informing us that our claim had been denied. So we are posting this to let people know that you cannot trust Fed-ex. If I had not caught the driver in a lie, then maybe I would not be so mad, but if this is how they do business, then please beware and go somewhere else. Below is a copy of the e-mail they sent. This is what they send honest hard working people.
Response (Genevieve E.) - 12/26/2007 07:21 PM
Dear *******:
Thank you for contacting FedEx. We sincerely regret that we did not resolve your claim to your satisfaction.
According to our records, this filed claim has been declined. If you would like to take further action, please contact our Customer Service
department at 1.800.Go.FedEx 800.463.3339.
We appreciate your patience in this matter. Thank you for shipping with
FedEx.
Genevieve E.
FedEx Customer Service
Jim
Carroll, Iowa
U.S.A.
Response (Genevieve E.) - 12/26/2007 07:21 PM
Dear *******:
Thank you for contacting FedEx. We sincerely regret that we did not resolve your claim to your satisfaction.
According to our records, this filed claim has been declined. If you would like to take further action, please contact our Customer Service
department at 1.800.Go.FedEx 800.463.3339.
We appreciate your patience in this matter. Thank you for shipping with
FedEx.
Genevieve E.
FedEx Customer Service
Jim
Carroll, Iowa
U.S.A.
2 Updates & Rebuttals
Helene
Elgin,Illinois,
U.S.A.
I do NOT have any trouble with FedEx.
#2Consumer Comment
Wed, November 05, 2008
FedEx has always brought me items that i have ordered. They have always brought them to me in a timely fashion with NO damage and their drivers have always been courteous to me. But in Austin,Texas, these guys know that there are about 50 - 100 applicants for every delivery driver job with FedEx.
Jen
Waynesburg,Pennsylvania,
U.S.A.
I know! Don't even bother trying to complain, no one will get back to you!
#3Consumer Comment
Wed, November 05, 2008
And, if they do, it won't matter because they don't care! If you keep complaining, they will black list you and will refuse to send packages to you. They are AWFUL to deal with! Their drivers are criminals, ours gave our personal information to our pedophile neighbor! They are HORRIBLE.
