- Report: #369092
Complaint Review: Federal Express - Nationwide
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Federal Express
FedEx.com Nationwide, U.S.A.
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Federal Express Drop off package was lost, not scanned so can't be tracked Memphis Tennessee
This is a copy of an e-mail I sent to FedEx today:
After many e-mails and phone calls, in which representatives were nasty and said they would not pay any claim, indeed, the last representative we spoke to said because you have no record of the package -- it was not scanned by whoever picked it up! -- that there was no box to scan. We *did* put the box into the drop off box outside the post office on MacDonald Avenue, in Brooklyn. Another theory is that the package was opened because we wrote "do not overheat" on the address label, because it contained chocolate as well as other items, and the contents could have been taken, eaten by your employee(s). One representative responded to this by saying you don't employ theives, the inference being that we are lying about having sent the package. This is shameful and outrageous on the part of at least two different representatives. When we asked the second rep. for his name, he hung up.
I understand that there may be cameras outside the post office and it is my intention to check and see if there is a visual record to counteract your opinions that we are lying about sending the package.
If we are lying, why would we fill in an address label? I also understand that some new FedEx employees do not scan packages when they're picked up.
As to not employing theives, well, you employ people and I intend checking various places on the internet to find other people who have lost packages sent by FedEx, and I will add my own experiences wherever and whenever I can, including friends, and various websites and blogs. I have not ruled out small claims court and if, as I believe, there are many others whose packages you have lost, I may initiate a class action suit.
Be advised, also, that we have not yet put in a claim, so all this nastiness is doubly insulting. Given that the amount involved is a mere $30-50 is it likely we would spend all this time trying to get FedEx to acknowledge culpability?
Anne xxxxxx
Brooklyn, New York
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
After many e-mails and phone calls, in which representatives were nasty and said they would not pay any claim, indeed, the last representative we spoke to said because you have no record of the package -- it was not scanned by whoever picked it up! -- that there was no box to scan. We *did* put the box into the drop off box outside the post office on MacDonald Avenue, in Brooklyn. Another theory is that the package was opened because we wrote "do not overheat" on the address label, because it contained chocolate as well as other items, and the contents could have been taken, eaten by your employee(s). One representative responded to this by saying you don't employ theives, the inference being that we are lying about having sent the package. This is shameful and outrageous on the part of at least two different representatives. When we asked the second rep. for his name, he hung up.
I understand that there may be cameras outside the post office and it is my intention to check and see if there is a visual record to counteract your opinions that we are lying about sending the package.
If we are lying, why would we fill in an address label? I also understand that some new FedEx employees do not scan packages when they're picked up.
As to not employing theives, well, you employ people and I intend checking various places on the internet to find other people who have lost packages sent by FedEx, and I will add my own experiences wherever and whenever I can, including friends, and various websites and blogs. I have not ruled out small claims court and if, as I believe, there are many others whose packages you have lost, I may initiate a class action suit.
Be advised, also, that we have not yet put in a claim, so all this nastiness is doubly insulting. Given that the amount involved is a mere $30-50 is it likely we would spend all this time trying to get FedEx to acknowledge culpability?
Anne xxxxxx
Brooklyn, New York
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
4 Updates & Rebuttals
Cristina
Bristow,Virginia,
U.S.A.
Anne is right..FedEx box outside of USPS's
#2Consumer Comment
Wed, September 03, 2008
Just to comment...yes, there are FedEx boxes outside of US post offices.
Steve
Bradenton,Florida,
U.S.A.
Anne, a FedEx drop box outside a post office?
#3Consumer Comment
Wed, September 03, 2008
FedEx is a competitor of the Postal Service, so I really have a hard time picturing that FedEx Drop Box right outside the post office. I have never seen that, but I am only 45 years old. Maybe you dropped the package in a USPS owned drop box! Lots of people send empty or worthless boxes so they can file a false claim. Where have you been? Fraud is big business! Why wouldn't you have to prove that you sent the package? It makes sense. If I was paying the claim, I would want proof too! And, just because a camera might show you dropping a box in the receptacle, that does not prove what was in it. And, by the way, I am NOT defending FedEx, nor do I work for them. I also think FedEx sucks, but for different reasons.
Steve
Bradenton,Florida,
U.S.A.
Anne, a FedEx drop box outside a post office?
#4Consumer Comment
Wed, September 03, 2008
FedEx is a competitor of the Postal Service, so I really have a hard time picturing that FedEx Drop Box right outside the post office. I have never seen that, but I am only 45 years old. Maybe you dropped the package in a USPS owned drop box! Lots of people send empty or worthless boxes so they can file a false claim. Where have you been? Fraud is big business! Why wouldn't you have to prove that you sent the package? It makes sense. If I was paying the claim, I would want proof too! And, just because a camera might show you dropping a box in the receptacle, that does not prove what was in it. And, by the way, I am NOT defending FedEx, nor do I work for them. I also think FedEx sucks, but for different reasons.
Steve
Bradenton,Florida,
U.S.A.
Anne, a FedEx drop box outside a post office?
#5Consumer Comment
Wed, September 03, 2008
FedEx is a competitor of the Postal Service, so I really have a hard time picturing that FedEx Drop Box right outside the post office. I have never seen that, but I am only 45 years old. Maybe you dropped the package in a USPS owned drop box! Lots of people send empty or worthless boxes so they can file a false claim. Where have you been? Fraud is big business! Why wouldn't you have to prove that you sent the package? It makes sense. If I was paying the claim, I would want proof too! And, just because a camera might show you dropping a box in the receptacle, that does not prove what was in it. And, by the way, I am NOT defending FedEx, nor do I work for them. I also think FedEx sucks, but for different reasons.
