- Report: #1497987
Complaint Review: FedEx - montgomery alabama
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Author Confirmed
Why?
FedEx
Hwy 331 south, Montgomery, alabama montgomery, 36105 alabama, United States
Phone:
1-800-628-0163
Web:
fedex.com
Categories:
Business Rating:
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FedEx delivered a damaged item. Claimed it was accepted by my blind wife. montgomery alabama
I received a large item from FedEx while I was not home. The driver dropped it in my driveway, and was leaving when my wife heard the noise. She came out on the porch, and the driver called to her, saying "I dropped off the package". No other conversation, no signature, no acceptance, no asking for inspection, nothing.
When I arrived home, I could see damage through the shrink wrap, pulled some away, and the entire shroud of the engine was shattered. Called to refuse the shipment, and FedEx said"it was accepted, nothing we can do" Driver reported that my wife provided my name to the driver and accepted the package. Problem with that is, my wife is blind and could not accept or inspect a package if she wanted to.
So, I am out $769.00 because FedEx reported to the company I purchased the engine from that it had been accepted, and there was no damage. Driver is not being truthful about this, and just trying to cover his backside. I have photos of the damage that Fedex claims was inflicted after delivery. Why would I damage my own engine? I have spent over two days trying to get this resolved, tried to file a claim, and the fax number FedEx provided will not answer.
