John
Viera,#2Author of original report
Sat, February 14, 2004
They shipped a replacement for the running light switch, and authorized a local boat upholstery shop to modify the boat cover so it will fit properly. I notified the Better Business Bureau in their Province that my complaint had been fully resolved.
John
Viera,#3Author of original report
Sat, January 31, 2004
In January they had a technician stop by to install adjustable rails on the craft. They shipped new trailer lights (which I will install), a new drain plug, and some wiring which they apparently expect me to use to fix the inoperative running lights. They still have not provided a mooring cover that fits properly. Their actions have been viewed by me as a major step forward, but only happened after 7 months of delays, and after I threatened to take drastic action. They have been anything but responsive to complaints, and have not proven they have the proper customer servive attitude.