Greymist
Grove City,#2Author of original report
Sat, March 15, 2008
Everything is in a name in that it especially shows that this business doesn't care about all the details and correctness of it's information and therefore, sloppy and careless. Read the other reports here and you'll see that I'm not alone in being wary of this bank and their consistent lack of attention to detail and follow through. You can heed my advise or disregard. It's apparent you are not as careful with your financial life, so feel free to disregard. If names didn't matter, identity theft wouldn't be the problem that it is today. I for one, will not rely on ignorance or carelessness to protect my financial well being. Nor will I abdicate my responsibility to protect my financial well being. No one is looking out for your interests but you. If you don't agree, then you probably think the government should bail out all the people defaulting on their mortgages. After all, the details of interest rates resetting probably wasn't important to the borrower when they signed the promisory note. But I digress. Businesses that are careless with the protection of personal information, careless with record accuracy, and careless with their customer's (and public's) trust have no right to my business - nor any other informed person's business. As I stated previously, the problem has been resolved by me paying off the Fifth Third loan in entirety and refinancing with a reputable financial institution. I merely provide my opinion of this bank's business practices for the benefit of others who can decide that they could care less if a bank gets their records mostly correct. I aspire to have my bank get all their records correct - which is why I am no longer a Fifth Third customer.
Robert
Irvine,#3Consumer Comment
Sat, March 15, 2008
It seems as if you were just looking for a reason to have an issue with this bank. 5/3 bank is NOT the only bank that will send a physical check to some companies through on-line bill pay. Every bank needs to do this if the company you are sending it to does not have the ability to receive electronic payments. They all deduct the money as soon as the check is "cut". 8 years ago mailing a check was more of the rule than the exception. Sometimes it would take a week or 10 days for the company to get it. Now for your current situation. In the long run it does not matter if your name matches exactly or not. Yes, it should match but as long as the account number is correct that is all that really matters. You don't even need the payment coupon from the book to make a payment. As long as you have the account number correct your account will be credited correctly. The one thing that I do agree with you is that if it is THEIR mistake they should not charge you the $5 for a replacement. But since it does not really matter if you even have a payment book is that enough to leave a bank over??? I just hope that your new bank at least matched(or better yet lowered) your interest rate or this little act of principal is going to cost you a lot more than the $5 in the long run due to the higher interest.
Billyjack
Loveland,#4Consumer Comment
Sat, March 15, 2008
If that is all I had to worry about in life is that my name is right on a payment book, than life would be grand. I would think , as long as my payments to my loan was posted and correct than that is what I would care about, not if my name is misspelled on the book. That has nothing to do with the loan. I have a credit card that has my name wrong, but the payments I make get posted to the account, no harm done.What I go by is that my SS# on that account goes to the right credit bureau and gets posted with them correctly. not my loan book. or my statements. Life is too short to worry about the small stuff.
Billyjack
Loveland,#5Consumer Comment
Sat, March 15, 2008
If that is all I had to worry about in life is that my name is right on a payment book, than life would be grand. I would think , as long as my payments to my loan was posted and correct than that is what I would care about, not if my name is misspelled on the book. That has nothing to do with the loan. I have a credit card that has my name wrong, but the payments I make get posted to the account, no harm done.What I go by is that my SS# on that account goes to the right credit bureau and gets posted with them correctly. not my loan book. or my statements. Life is too short to worry about the small stuff.
Billyjack
Loveland,#6Consumer Comment
Sat, March 15, 2008
If that is all I had to worry about in life is that my name is right on a payment book, than life would be grand. I would think , as long as my payments to my loan was posted and correct than that is what I would care about, not if my name is misspelled on the book. That has nothing to do with the loan. I have a credit card that has my name wrong, but the payments I make get posted to the account, no harm done.What I go by is that my SS# on that account goes to the right credit bureau and gets posted with them correctly. not my loan book. or my statements. Life is too short to worry about the small stuff.