Scott
Henderson,#2UPDATE Employee
Fri, June 07, 2002
This letter was sent to the BBB from Findlay Toyota. April 1, 2002 Angela Kimball Better Business Bureau 2301 Palomino Lane Las Vegas, NV. 89107-4503 Dear MS. Kimball, In response to the case files by MR. Bryon Baldwin. To give a little back ground on this vehicle. MR. Baldwin had a claim to his insurance company because the vehicle had been involved in a flood and submerged. The insurance company had totaled the vehicle and MR Baldwin repurchased it from the insurance company. MR Baldwin brought the vehicle to us and requested the engine replaced. (see repair order 208760) Along with the engine replacement we recommended numerous other repairs that the vehicle needed. Ultimately MR Baldwin declined the additional repairs. MR Baldwin did return to us the day after he picked up the vehicle and our shop Forman replaced a missing nut on a mount and tightened a bolt on the A/C compressor. MR Baldwin also had a complaint of the oil pressure gauge which he declined replacement of the dash gauge unit and a check engine light which was caused by the aftermarket headers that were on the vehicle. MR Baldwin states in his letter he had to replace the alternator after the first 100 miles. When the vehicle left here, the charging system was working. It would not be unusual for electrical components to fail after they have been submerged. We just do not replace items arbitrarily because we may think they may fail. If a component is working properly after we reinstall it would be a disservice to a customer to recommend its replacement. The valve adjustment that MR Baldwin refers to is a normal maintance item. The valves may need adjustment within the first 600 to 1000 miles if they are noisy. The attached copies if the warranty and owners manual states that the adjustment is needed. According to MR Baldwins letter he had to hire a mechanic to finish the job, but has no receipts. Without some type of documentation from a business it is impossible for us to consider any type of adjustment. In closing, we have had no contact from MR Baldwin in 10 months, since May 25, 2001. The warranty on our work is 12 months unlimited miles and the engine is 3 years. If MR Baldwin feels there is issues with the quality of work or has a warranty problem and he no longer lives in town, he can take the vehicle to any Toyota Dealer for evaluation. Simply have the dealership contact me directly and we will be happy to review his concerns. Sincerely Scott Ramer Parts and Service Director PS: This letter was sent to the BBB on April 1, 2002. I also attempted to contact MR Baldwin and have never had a response. As stated in our letter, we would be glad to address any concerns MR Baldwin has but we have not heard from him in over a year.