dude
FairFax,#2Consumer Comment
Sun, August 18, 2013
On March 19, 2012, Sales Rep Collin Andrews from Finest Movers gave me a guaranteed binding quote of $2620.25 to move my household goods from Austin Texas to Greater DC area. The quote is based on an onsite survey from another moving company (A-1 Freeman) since Finest Movers doesn't provide onsite survey. This quote also includes one month of free storage, $500 for 2 additional months of storage and a verbal agreement of $250 for each additional month of storage.
On the day of loading on April 3, 2012, they changed the price to $3320.25, a $700 price increase. I took time off and flew back to Austin from DC to coordinate the moving. Under high pressure from Cliff Michaels, I was forced to accept the new quote.
Fast forward to August 2, 2012, I was informed by a phone call from an office clerk that the storage fee for the month of August is increased to $750. On 8/24/2012, the general manager Clifford Michaels called me and threatened me they would auction my goods if I did not pay them by the end of that day. With the house hold goods as the hostage, I was forced again to accept the price change.
Upon delivery of the goods in September, 2012, most of the items were damaged due to poor packing and careless handling. Many other items were simply stolen. I filed claim on November 17, 2012 with the instruction from Finest Mover. After many follow-ups, the claim is still not resolved up until now.
All in all, Finest Mover is a rouge mover per definition of BBB and Federal Motor Carrier Safety Administration (FMCSA):
Clifford Michaels GM
pembroke,#3UPDATE Employee
Fri, March 23, 2012
I Clifford Michaels as General Manager am appalled at the slander and accusations in this complaint. The company information including address and phone number do not correspond to our company info. We have no record of said incident and believe that this story has been fabricated or even worse a rogue company attempting to slander us or using our good name to book a move.
Rest assured we at Finest Movers Inc operate with honesty and integrity. We are an A rated company with the BBB and fully licensed and insured with DOT. If we operated in the matter described we would not have the credentials we do. Any company that does business has complaints but ours are minor and always resolved as reflected by our record.
Unfortunately in this competitive industry other transport companies will do anything to gain an edge including slander the competition. These very companies will point you to this site as a selling point. A site were no info is ever verified and there is little to no oversight. Don't be fooled ! Our business history, professionalism and true reputation speaks for itself.
Finest Movers is here to stay unlike the companies pointing you here that have been in business less than 2 years and will be closed my next winter. Thank you for your attention n this matter