- Report: #25210
Complaint Review: First Capital Consumers Group - Toronto Canada
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Author Not Confirmed
Why?
First Capital Consumers Group
Toronto, Canada, Canada
Phone:
416-4884664
Web:
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First Capital Consumers Group Ripoff, Double Debited my checking acct ripped off and scammed tricked and lied to us Toronto Canada
I received a call from a representative on July 4th (this shuld have flagged some concern) advising me that I had been approved for a VISA or Mastercard with a limit of $4500, all I had to do was allow them to debit my checking acct $199 for the card, and an additional $20 if I wanted a brand new HP computer. I went with it. I gave them the information to pull the funds from my checking acct, and was advised my card would be in the mail.
I called the following Monday July 8th to follow up. They then advised me that my caard would be sent as soon as they showed payment of the $219 total. Then, $219 was debited from my checking acct July 15th. I waited for the cards. Then last night July 22nd $219 was debited again. I contacted them today to get the error corrected and was advised it would be 14 business days before the funds would be credited to my acct, and that I would in turn be responsible for any NSF fees or Overdraft charges caused by THEIR ERROR!!!.
I then requested to speak with a supervisor and was advised there wasn't one available until 3pm EST. A call center, unsupervised for 6 Hours (they begin business at 9),was just unfathomable to me because I work in call center. I still, 8 hours later, have yet to be connected with this VERY BUSY supervisor who came in a 3pm. In the mean time I am having MY bank, First Union, reverse the debit, This still takes up to 7 business days. Hopefully they will be aware of this Fraud and wave any NSF fees or overdraft charges...
Jaime
Apollo Beach, Florida
I called the following Monday July 8th to follow up. They then advised me that my caard would be sent as soon as they showed payment of the $219 total. Then, $219 was debited from my checking acct July 15th. I waited for the cards. Then last night July 22nd $219 was debited again. I contacted them today to get the error corrected and was advised it would be 14 business days before the funds would be credited to my acct, and that I would in turn be responsible for any NSF fees or Overdraft charges caused by THEIR ERROR!!!.
I then requested to speak with a supervisor and was advised there wasn't one available until 3pm EST. A call center, unsupervised for 6 Hours (they begin business at 9),was just unfathomable to me because I work in call center. I still, 8 hours later, have yet to be connected with this VERY BUSY supervisor who came in a 3pm. In the mean time I am having MY bank, First Union, reverse the debit, This still takes up to 7 business days. Hopefully they will be aware of this Fraud and wave any NSF fees or overdraft charges...
Jaime
Apollo Beach, Florida
