• Report:  #90071

Complaint Review: Florida Hospital Credit Union - Altamonte Springs Florida

Reported By:
- Altamonte Sp, Florida,

Florida Hospital Credit Union
601 East Altamonte Drive Altamonte Springs, 32710 Florida, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I opened my account in January of 2004. Since I had just gone through a divorce (not to mention moving into a little condo). I didn't want to just carry $7,000 in my pocket. It was all the money in the world I had.

Upon receiving my debit card I quickly learned I would never be able to use it. Not only did it have an incorrect name on it meant I couldn't get into my checking. This produced great irritation and embarrassment. (over a period of several months I went in and told them to fix it a second time. A card came but without a workable pin. I just never got the chance to use it.

Seems the credit union didn't want me to access my checking. I started sending my monthly bills. They sent them all back and charged me for 11 returns. They credited $100 back. They have as of yet to send me a card that I can use.

I feel I have been raped pretty much. Also they have no way to check online for your balances nor do they send statements. How convenient!!!

I just want my money back so I can close my account.

Also you should see the $1 charges. Incredible.

I have contacted people up to the Chairman and have had no success. They want me to close my account so they won't have to pay me. I want my money!


Altamonte Sp, Florida

1 Updates & Rebuttals


Altamonte Springs,

#2UPDATE Employee

Fri, May 08, 2009

I commented years ago concerning this but it did not post. What she fails to say is that she is the one that failed to write her name on the Card Order Form correctly, plus she failed to call in to the company to choose her pin number, therefore one was not assigned. She also failed to state the check she deposited in her account was not verifyable and out of state, therefore holds were placed on the funds. She started writing checks on funds that were not available. She also failed to state that more than half of her fees were refunded even though it was her error for using funds not available. Statements were sent for every overdraft, as for online banking that was not available but we had an automated 24/7 phone system to check balances, transfer funds etc. As for the dollar fee, this was disclosed in her membership packet that she signed off on, if funds were automatically transferred there would be a dollar fee up to 6 transactions per month.

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