- Report: #135980
Complaint Review: Flowershope - Macon Georgia
-
Author Confirmed
Why?
Flowershope
3535 Pio Nono Ave Macon, 31201 Georgia, U.S.A.
Phone:
478-781-9859
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Flowershope - Lovin' Blooms - AFlorist - Florist Connection - Georgia Macon Flower Wholesaler Poor customer service ripoff Macon Georgia
On March 19th, 2005 I placed an online order for two sets of flowers that were to be "same day" delivery for a funeral viewing. The site stated they were able to deliver same day as long as the order was received by 13:00 EST. I placed the order at 12:52 EST. A confirmation email I received has a header time stamp of 12:53 EST (though the Flowershope internal mail server has a time stamp of 13:05 EST). I immediately followed up with what I thought was customer support at their 800 number. I was advised that the order would be delivered as my followup phone call was even before 13:00 EST.
The next day, at the funeral viewing, I discovered the two arrangements did not arrive. I called the 800 number and was told that the number listed on the site is only an "answering service" and not capable of helping me.
I waited until Monday, March 21st and attempted to contact the Flowershope. Again I was advised that the 800 number was only an "answering service". I sent emails asking to be contacted by phone by a customer service representative that could help me. I received no phone calls.
What I did receive was emails with excuses and claims of getting the order in too late. When I responded with proof of the time stamp showing the order was placed before 13:00 EST, I received no response nor no phone call. Tuesday March 22nd, I received an email stating the flowers had been delivered. No acknowledgement that they were delivered a day late, no apology for any incovienence, no offer to elivate the mistake. They felt everything was fine since it was a two day viewing and the flowers made it there by the second day. But then again, they aren't the ones that had to explain to my kids why their grandmother didn't have the flowers the first day. That'll teach me to use the internet rather than a local florist.
Their website, www.flowershope.com explicitly claims a 100% customer satisfaction. Unfortunately, they seem not to really care about the customer. What they would rather do is argue semantics. I honestly believe they have a sign in their room that says "The customer is always right, until payment clears, then they are always wrong".
A litte research goes far and I am sorry I didn't research them first. http://www.macon.bbb.org/commonreport.html?bid=4000081
By the way, they will threaten you with a slander suit. However, in order to prove slander they must first prove that the allegations are untruthful.
Definition: "defamation is the issuance of a false statement about another person, which causes that person to suffer harm. Slander involves the making of defamatory statements by a transitory (non-fixed) representation, usually an oral (spoken) representation. Libel involves the making of defamatory statements in a printed or fixed medium, such as a magazine or newspaper".
So going by the legal definition, they have no ability to pursue a slander suit. Because I listed facts that can be proven by hard copy evidence. Yes, they did indeed deliver the flowers. But not as was advertised by their site, nor their hired "answering service".
Patricia
Baltimore, Maryland
U.S.A.
Click here to read other Rip Off Reports on Lovin Blooms
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
The next day, at the funeral viewing, I discovered the two arrangements did not arrive. I called the 800 number and was told that the number listed on the site is only an "answering service" and not capable of helping me.
I waited until Monday, March 21st and attempted to contact the Flowershope. Again I was advised that the 800 number was only an "answering service". I sent emails asking to be contacted by phone by a customer service representative that could help me. I received no phone calls.
What I did receive was emails with excuses and claims of getting the order in too late. When I responded with proof of the time stamp showing the order was placed before 13:00 EST, I received no response nor no phone call. Tuesday March 22nd, I received an email stating the flowers had been delivered. No acknowledgement that they were delivered a day late, no apology for any incovienence, no offer to elivate the mistake. They felt everything was fine since it was a two day viewing and the flowers made it there by the second day. But then again, they aren't the ones that had to explain to my kids why their grandmother didn't have the flowers the first day. That'll teach me to use the internet rather than a local florist.
Their website, www.flowershope.com explicitly claims a 100% customer satisfaction. Unfortunately, they seem not to really care about the customer. What they would rather do is argue semantics. I honestly believe they have a sign in their room that says "The customer is always right, until payment clears, then they are always wrong".
A litte research goes far and I am sorry I didn't research them first. http://www.macon.bbb.org/commonreport.html?bid=4000081
By the way, they will threaten you with a slander suit. However, in order to prove slander they must first prove that the allegations are untruthful.
Definition: "defamation is the issuance of a false statement about another person, which causes that person to suffer harm. Slander involves the making of defamatory statements by a transitory (non-fixed) representation, usually an oral (spoken) representation. Libel involves the making of defamatory statements in a printed or fixed medium, such as a magazine or newspaper".
So going by the legal definition, they have no ability to pursue a slander suit. Because I listed facts that can be proven by hard copy evidence. Yes, they did indeed deliver the flowers. But not as was advertised by their site, nor their hired "answering service".
Patricia
Baltimore, Maryland
U.S.A.
Click here to read other Rip Off Reports on Lovin Blooms
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
1 Updates & Rebuttals
Actual
Carlsbad,California,
U.S.A.
FTD Finally Suspends Flowershope-Lovin Blooms
#2Consumer Suggestion
Tue, March 29, 2005
After years of complaints by both consumers and florists, FTD announced today that they have finally suspended Lovin Blooms and all their alias websites "due to continuous violations of FTD Standards, including order curtailment and failure to comply with FTD's code of conduct." Unfortunately, your experience with this company is not unique and it's a tragedy that so many consumers have been provided such shoddy service under the banners of both the FTD and Teleflora logos. Perhaps Teleflora, the other wire service used by Lovin Blooms and its numerous sites which include: aflorist.net flowershope.com floristconnection.com lovinblooms.com flowers4canada.com floristseverywhere.com flowersunder50.com floralthoughts.com afloristusa.com will see fit to protect flower buyers and remove this scourge from their call center service list and network as well. To Patricia, you have every right to be angry and I suggest you contest your credit card charges and file complaints with both Teleflora and FTD requesting restitution. You are right. Next time, call a local florist first. Good Luck
