• Report:  #1432

Complaint Review: Ford Motor Company - Dearborn Michigan

Reported By:
- Alba, Tx,

Ford Motor Company
1 American Rd Dearborn, 48126 Michigan, U.S.A.
Tell us has your experience with this business or person been good? What's this?
Recently I received a recall from Ford Motor Company stating that the Ford F150, that I own was experiencing leaks around the front cover and for me to take it back to a Ford Dealer for repair.

I set up an appointment with Quitman Ford in Quitman Texas. I delivered the Truck to them on the 7th of this month. The service manager called later that week and said the truck would be ready on Friday the 11th of February. I picked the truck up Friday morning and drove it home. During the drive home I heard a rattling on acceleration, when I drove in my garage and revved the engine in neutral it sounded like every insert in it was loose. I contacted the Service manager and he told me to bring it back Monday morning and he would look at it.

On Monday the 14th, I took my vehicle back to let the service manager evaluate it. He listened to the truck, told me that the sounds were internal, and felt sure it was inserts. He said they had experienced problems in doing the recall that had just been completed on my truck. They had completed five recalls and three were returned for the same reason as mine. The oil pump is located in the front cover of the 4.2, the problem was when they pulled the front cover and cleaned the gasket material from the cover that some of the gasket fell into the oil pump and stopped up a port which caused the lack of oil and thus burned the engine up. I asked him what that was going to cost and he said the repairs would be covered. I asked what it would entail and he said, changing out the main and rod bearings. I asked how he knew that was all that was damaged and he said they would inspect it. After pleading for a lone vehicle from the 14th through the 16th, I was given a Tempo with an exhaust that sounded like motor cycle and tires that were so bad the service manager finally had them replaced today.

This is the 24th, The Dealership still have my truck. When I checked on it this morning the motor was hanging on a hoist uncovered and the bottom end open to contaminants. He said they were waiting on a crankshaft. My concerns are still unanswered: If the damage is enough to warrant a crankshaft, how does anyone know what other damage there is with out dismantling the entire engine and checking the specifications against factory specifications. When I drive this out and accept it, what happens if I have additional problems?

I have already contacted the 1-800-392-3673 number and was told by a nice lady that the problems was being evaluated with Ford engineering. I sent e-mail to the owner connection (Tracking ID: KMM166186C0KM Case ID: 53982)and was told the same thing. Professional lip service, probably did it with a smile too

I feel like I have been used rather badly in this. I have decided not to put my faith in Ford Motor Company, cut my losses, sell the truck, and share my experience with as many people as I can, by e-mail, personal contact and posting this letter on my web site. If I never buy another Ford product, it will be too d**n soon.

copy: file

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