- Report: #1176434
Complaint Review: Ford Motor Company - Nationwide
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Ford Motor Company
Nationwide, USA
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Ford Motor Company faulty product, ETB, warranty Nationwide
On Sept 10th of this year, my 2009 Ford Escape failed on the freeway, due to a faulty Electronic Throttle Body. Ford acknowledged this faulty part in early 2014, but did not inform me, either through the dealership, or via mail of this issue. I was not aware of the problem until my vehicle failed and subsequently almost inadvertently caused a major traffic accident in rush hour traffic.
I called Ford about my concerns after I learned about the defect, only to be told that there was nothing they could do without having it repaired at one of their dealerships. Unfortunately it was already repaired at the closest shop to the freeway due to my limited means of having it towed, and so Ford refused to reimburse me. Note, this is a defect that they had ACKNOWLEDGED exists. I feel ripped off for having to pay for a part that was defective. This is a shady business practice. Be warned.
No one in Ford wants to help me. They only want to minimize their liability. After four Ford cars, I think it's time to move on to a company with more integrity.
