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  • Report:  #2322

Complaint Review: Ford/Mercury - Michigan

Reported By:
- Muskegon, MI,
Submitted:
Updated:

Ford/Mercury
Detroit Michigan, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Ford issued a recall for 1994 Mercury Sable cars with the 3.8 engine due to head gasket failure. I took my vehicle to the local Mercury dealor to have it checked and was told the gasket was not leaking at this time and thus a repair could not be made.

My 94 Sable has 61,400 miles on it and I have since been told by mechanics not employed with Ford that the gasket may not fail until 70,000, 80,000, 100,000 etc. However, according to Ford the problem must appear by February of 2001 in order for the repair to be made at Ford's exspense.

I phoned Ford and explained my dissatisfaction with this situation. Ford knew there was a problem with these engines and yet continued to put them in their cars. Because my car does not yet have enough miles on it, for the gasket to fail I feel I am being ripped off and left with a $1500.00 repair when it does fail. I am also fearful to drive my car on a long trip for fear this engine could fail at any time.

There are many Ford/Mercury owners in the same situation. Perhaps together we can place pressure on Ford to fix these engines at THEIR expense.

I informed Ford I will continue to advocate for the repair of my engine and will not purchase another Ford product in the future and will suggest to others not to buy a Ford vehicle.



1 Updates & Rebuttals

The Great Thorn

Scottsdale,
Arizona,
Ford Big Shot's Email list and phone numbers for consumers who feel Ripped Off By a Ford dealer

#2Consumer Suggestion

Wed, October 23, 2002

So you feel that a Ford dealer has Ripped You OFF. Try this Hat on for size. William CLay Ford who is Henery Ford's Great grandson says that quality is JOB ONE. Why don't you email him directly at [email protected] and tell him how you feel. Ask him to also check to see if the Ford dealer that you bought from is a "Blue Oval" dealership. William C. Ford says that he wants to turn Ford Motor Corp around. I say SHOW ME! I FEEL a FALSE SENCE OF HONESTY is in the AIR! Now If I were you, I would email Ford's big shots and ask the same questions. Here are is a list of names and phone numbers and EMAIL ADDRESSES. call a few and ask for their fax number and "FIRE AWAY" If I were you Anne I would Print a copy of this and KEEP it. These contacts might come in helpful one day. You want to know why I FEEL you can't get the below contact info? I will tell you what I FEEL you can't get the below contact informantion. Because I FEEL that Ford Motor Corp aswell as many other car makers know, That they know that they are going to build some cars and trucks that will have some trouble and I FEEL that they do NOT WANT to deal with most of it. How many of the below listed do you think really want to hear your TROUBLES? Call up any Ford dealer you want and ask for some corp email adderesses. Tell the Ford dealer that you call that you need to get some help and see what contact info you get. I FEEL that you will get a FAT ZERO! Here on a golden platter I The Great Thorn give you CONTACTS! FIRE AWAY. The Golden platter being the Rip Off Report. Brenda Hines [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-322-1185 Tom Hoyt [email protected] Brand(s): Ford Motor Company Department: Centennial Operations 1-313-323-8143 Ron Iori [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-337-2456 Daniel Jarvis [email protected] Brand(s): Ford Motor Company Department: Ford Financial 1-313-594-2527 Paige Johnson [email protected] Brand(s): Ford Motor Company Department: Customer Satisfaction & Technologies 1-313-248-6820 Kristen Kinley [email protected] Brand(s): Ford Motor Company Department: Environment & Safety Communications 1-313-845-2709 Joe Koenig [email protected] Brand(s): Ford Motor Company Department: Powertrain 1-313-845-9148 Susan Krusel [email protected] Brand(s): Ford Department: Ford Division 1-313-594-4175 Meera Kumar [email protected] Brand(s): Ford Department: New York Regional Office 1-212-265-2793 Ed Lewis [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-323-7809 Sonia Mishra [email protected] Brand(s): Ford Motor Company, Lincoln Department: Global Product Development & Technologies 1-313-621-6089 Octavio Navarro [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2033 Todd Nissen [email protected] Brand(s): Ford Motor Company Department: Manufacturing 1-313-337-2786 Bob Roach [email protected] Brand(s): Ford Motor Company, Ford, Lincoln, Mercury Department: Product Development and Global Design 1-313-390-9553 Harold Allen [email protected] Brand(s): Ford Department: Dallas Regional Office 1-214-528-7120 Sandra Badgett [email protected] Brand(s): Ford, Lincoln, Mercury Department: Los Angeles Regional Office 1-949-629-2036 Angela Coletti [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-390-1759 John Delle Monache [email protected] Brand(s): Ford Motor Company Department: Broadcast News 1-313-594-0520 Anne Marie Gattari [email protected] Brand(s): Ford Motor Company Department: Global News Bureau 1-313-322-9211 Ron Iori [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-337-2456 Susan Krusel [email protected] Brand(s): Ford Department: Ford Division 1-313-594-4175 Rich Mayk [email protected] Brand(s): Ford Motor Company Department: Broadcast News 1-313-845-0627 John Ochs [email protected] Brand(s): Ford Motor Company Department: New Media Team 1-313-337-3669 Glenn Ray [email protected] Brand(s): Ford Motor Company Department: Broadcast News 1-313-248-2335 David Reuter [email protected] Brand(s): Ford Motor Company Department: Global Operations 1-313-594-4410 Deborah Sandford [email protected] Brand(s): Jaguar Department: Jaguar 1-949-341-6184 Lynne Slovick [email protected] Brand(s): Land Rover Department: Land Rover 1-949-341-6809 Kristine Testori [email protected] Brand(s): Ford Motor Company Department: Process Leadership 1-313-594-3542 Beverly Thacker [email protected] Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar, Land Rover, Lincoln, Mazda, Mercury, Volvo Department: Broadcast News 1-313-317-7639 Donna Thomas [email protected] Brand(s): Ford Motor Company Department: Media Fleet 1-313-845-4613 James Thomas [email protected] Brand(s): Ford Motor Company, Aston Martin, Ford, Jaguar Department: Jaguar 1-949-341-6140 James Trainor [email protected] Brand(s): Ford Motor Company, Lincoln, Mercury Department: Lincoln Mercury 1-949-341-7689 Christian Vinyard [email protected] Brand(s): Ford Motor Company Department: Global Affiliates & Associations 1-313-594-7899 Rich Voytowich Jr. [email protected] Brand(s): Ford Department: Detroit/Chicago Regional Office 1-313-390-5068 Kristie Winters [email protected] Brand(s): Ford Motor Company Department: Media Fleet 1-313-317-4453 Tell them all where you got their contact info from. You might take some time and fax a "Printer Friendly Version" of your Rip Off Report and fax it to the Ford dealer that you FEEL WOULD NOT HELP YOU. FAX IT ALL, I Mean the whole THING! Also contact the people that I have listed that are in the "Customer Relations departments First. Them, If I were you, I would contact the "Product development people that I have listed for you. If a car maker wants to build a solid relationship with car buyers, They need to remove all of the corporate "PEANUT BUTTER" from deep within their ears and show the consumers that they trully want their business. If you like what the Rip Off Report TRULLY stands for, Please help keep this GREAT WEB SITE FREE. Click one of the banners for more info as to how you might help.

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