I signed up for the free seven day trial on this site when I was searching for a new home. Soon after an agent in town found me just what I had been looking for, so we got started on the buying process.
Being busy with the home buying process i didn't notice that i was still getting charged for the service. So I got out my information that I copied down and went to their website. After repeated attempts I was never able to log onto the site. It said my account did not exist.
Repeated attempts to resolve the issue by phone have also been fruitless. Going to cancel my credit card and get a new one just to get them off my account.
EDitor's Suggestions on how to get your money back!
Foreclosure.com
Boca Raton,#2UPDATE Employee
Fri, August 12, 2011
Unfortunately, I cannot fully comment on this particular case without looking into the account to see what happened.
Just underneath where you click the Yes, Start my free trial it reads, "If you choose not to cancel after the 7-Day Free Trial your membership will automatically renew. The cost thereafter is only $9.95 for each additional week. This subscription is billed directly to your credit card on a monthly basis, four weeks at a time, thirty nine dollars and eighty cents per month. Renewals will automatically be billed until you cancel your subscription. If you decide not to receive the subscription simply cancel your account during the 7-Day Free Trial period and no charges will occur. Please read the "Terms and Conditions of Service" before clicking "Yes, Start my Free Trial." "
On our "Contact Us" page on the Web site we list our local number, toll free number, email, mailing address, and hours of operation so our customers can contact us if there are any questions.
In addition, our company name and toll free number appears on your credit card/bank account statement every month so that we may be contacted right away if there is an issue with the
billing.
In short, we give our customers as many options as possible to contact us to discuss billing issues,
Web site search tips and just about everything else you can imagine. We have a knowledgeable team of customer support professionals available during normal business hours -- these are real live people ... it's not automated.
If we are contacted with an issue like this we will try to assist, but if we are not contacted about an issue for an extended amount of time then we may not be able to issue a full refund.