- Report: #1465756
Complaint Review: Fox and Grapes - Biddeford Maine
Reported By:
Sandra W -
Monument, Colorado, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Fox and Grapes
107 Granite Street Biddeford, 04005 Maine, United States
Phone:
(207) 370-8853
Web:
foxandgrapesco.com
Categories:
Business Rating:
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Fox and Grapes False Advertisement, Shipped different product, No return information Biddeford Maine
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I have bought a shampoo from this online company that is no longer available in regular stores. Before I placed my order I reached out via phone and email to confirm that the product they are advertising on their website is actually the product I will be receiving. No response after several attempts. I ended up placing the order, which was delivered two days later. Sure enough they send me the "newer version" of this shampoo, which is not the one they are advertising.
I reached out to them again via phone and email to arrange a return because the return information provided along with the shipment was for a totally different amazon store. I called amazon to see what I can do and they were not able to help me. They explained since Fox and Grapes is not a directly approved vendor with amazon they can't issue me a return label.
So now I'm sitting on this $55 shampoo that is not them item I ordered, I have no way of returning it for a refund, and Fox and Grapes is completely unresponsive. This is by far the worst online service I have ever received.
1 Updates & Rebuttals
Joel
Biddeford,Maine,
United States
No record of contact from Customer...
#2REBUTTAL Owner of company
Thu, January 17, 2019
We would have been happy to process a return, but we have reviewed our email history and have no record of contact from this customer indicating that there was any problem whatsoever.
Our returns process is very clear, and the return address is listed right on our contact page, at https://foxandgrapesco.com/contact/
