- Report: #1330437
Complaint Review: Fox Rent A Car - Kahului Hawaii
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Fox Rent A Car
Kahului, Hawaii, USA
Phone:
808-868-0071
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Fox Rent A Car All Save Car Rental Airport Maui Car Rental Ripoff Kahului, Maui Hawaii
We rented a car from Fox Renta Car in Maui. We waited at least 40 minutes to get our rental from an offside location from the airport. We finally received a car, an old, dirty, Hyundai Elantra. We did not complain and took off on our way to the hotel. Within 10" we realized the A/C was inop. We returned the car to get a Chevy Cruze and off we went again to the hotel. The attendant said the temperature gauge was on full hot and said he would not risk driving the car.
We called Fox, but no answer. We called again the next morning and they agreed to replace the car. They then tried to charge us for the tow charge on top of the rental fee and no credit for the day we lost driving. I have now called three time from California to get this resolved and am still waiting to talk to someone??? The worst experience I have had on a Maui rental in about 15 years. I forgot to mention the turn in time. This was another 30" to get the account in the computer and then I got the wrong receipt.
I complained to Expedia who called the company and they will not give me a receipt or bill for the turn in. The receipt I got was for the wrong car, the wrong client and the wrong time frame, and the wrong discount. They also would not call Expedia back and finally told Expedia they would refund nothing, so I guess we have been screwed by Fox Rent A Car. My worst Experience in 15 years. Go with a proven company in Maui like Alamo or Budget. I have to say Expedia did give me a coupon ofr a hotel for the next time we vacation. Not cash but better than nothing. Fox would not discount 10 cents.
