- Report: #674226
Complaint Review: Frontier communications - Rochester New York
Reported By:
anickstairs -
Rochester, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Frontier communications
180 S. Clinton Avenue 7th Floor Rochester, 14609 New York, United States of America
Phone:
1 (877) 798 0874
Web:
www.frontier.com
Categories:
Business Rating:
(0)
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Frontier communications EchoStar Communications Corporation They are cheating me and overcharging me $555.+$175 to terminate when I have NO Contract Rochester, New York
This is what happened and what I intend to do, not a threat but the TRUTH!
As the salesman who sold us this service said There will be NO contract! and the paper I did sign, I was told by serviceman; that it was ONLY for the parts they installed.
I tried to return the items, 2 channel changers, router and one control box...4 items in total.
When I called dish at 1-720-514-8555 and spoke to Dina (unusual name, Im sure you know who this is!) on Dec. 20th, 2010she was very un-co-operative and yelled at me and threatening by stating I will just remove the 263.00 from your card on file! (Without authorization) First, we paid one month in ADVANCE, where is that? They held my number from being ported (move the number to the new provider) for one full week till it entered the next billing cycle! They also said on top of the termination fee we are charging you $37.00 (or $555.00) for the balance of 15 months left even though we have NO contract On top of the termination fee of $175.00 that we do not oweeventually I asked for a supervisorand at first AFTER I explained 6 times (to Mr. Kanyon id# GW5) we have another provider because the 2 phones worked only 50% of the time and the internet was like having Dial-Up, a term used for very very slow responses to web pages and videos, downloads, songs, emails and such. Frontier.com had just thoseextremely slow speeds. Or NONE at all.
This was to be HIGH SPEED.ha.
Never the less Mr. Kanyon ID# GW5 (at least that is what he told me because I see on the internet the SAME ID# used?) could NOT comprehend the situationAnd eventually I got thru to him to send THE CONTRACT we dont have (Dina said building up what we dont owe) Then said we dont send out billing, itemized In which I needed to see what exactly we owe, she refused that too! Would you pay a GHOST bill?
Back To Mr. Kanyon It took one hour to explain to him that a bill and signed contract would solve this all and not over $600.00 to settle this. He said he would GET the contract (then he will see its NOT signed because there is none unless the service man, who DID NOT leave me a copy convenientlyforgotI did call for one and then I forgot, myself, thinking they were honest enough to send it. Yes they lied.
Now MR. Kanyon told me everything will be fine and the return of my money I paid up front for one month! And the exclusion of over $600.00 in feesthat Dina lied about!
This why I asked for the Contract (mine and not a blank) and an itemized bill. I will NEVER utilize their service ever again!!!! Even though I was being nice when they sent me surveys and I answered nicely.
This MUST be resolved and people like Dina should be reprimanded for threatening me with a removal of funds from my credit card WITHOUT authorization Frontier needs to destroy my credit card info and I demand a Letter of Destruction of my Credit card info! THEY ARE NOT AUTHORIZED TO CHARGE ANY MONEY FROM A CREDIT CARD THEY KEPTfirst fraud and I go after them for having that available in their office! That should have been either coded or removed.
Digitally Signed: A Very Dissatisfied ex-customer Angelo
2 Updates & Rebuttals
anickstairs
Rochester,New York,
United States of America
Re-admission of information for frontier.com
#2Author of original report
Thu, December 23, 2010
www.ripoff.com 12-23-10
You never said how long you had the service, or how much was left on the alleged contract. On what date did you originate service, and on what date did you cancel? This is very important info that you left out.
Service from March 2010 to Dec.8th, 2010 (they froze my number for 7 days to allow the next billing cycle to come in to overcharge again)
I Cancelled Dec. 8th, 20110 one day into the next billing cycle whereas I asked one week before to unfreeze it!
15 months lef are 15 X approximately at 154.00 + $2310.00 (If I had a signed contract they never gave me, said what I signed was for the materials used.
They refse to send it to me because there is NO signature!
Also I paid one month in advance and they just billed me again$154.00 I had to stop payment.
Service men came to my house dozens of times for all services, 2 phones, internet and TV.
Thank you, Ladies/Gentlemen! Of "Rip off"
Digitally signed: Angelo S.
Steve
Bradenton,Florida,
U.S.A.
NEVER listen to a salesman! This is rule #1!
#3Consumer Comment
Wed, December 22, 2010
It appears that you have screwed yourself here as you listened to a salesman, instead of reading the contract. Verbal promises mean absolutely nothing when you get in the courtroom. There either is a contract or there is not. That is the only valid point here. If they have a contract with your signature on it, you are screwed. If they don't, you will win.
Unfortunately, you will have to go through the hassle of disputing any charges on your credit card, and/or closing the account altogether. However, you need to realize that speaking to anyone on the phone does not protect your legal rights.
You MUST communicate your dispute IN WRITING and only by certified mail, return reciept requested. Be sure to put the certified#in the body of the letter itself and keep a copy for your records. This will prove exactly what you sent. DO NOT sign the letter, or you may find your signature on a "contract" that you really never signed. Just print.
In that letter simply dispute all charges, and DEMAND a copy of the alleged signed contract. Let them know you are taking them to court if they do not fix this immediately.
You never said how long you had the service, or how much was left on the alleged contract. On what date did you originate service, and on what date did you cancel? This is very important info that you left out.
