- Report: #419805
Complaint Review: FWM Laboratories - Hollywood Florida
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FWM Laboratories
Hollywood, 33020 Florida, U.S.A.
Phone:
866-9490138
Web:
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FWM Laboratories Acai Berry Detoxified my bank acct! 14-day trial is baloney! chrgd 3.95 upon ordering then 87.13 b/4 even receiving product! Hollywood Florida
Shame on FWM Laboratories. I clicked on their link, (unable to find it again, now) from a reputable site, read the testimonials and felt it was something i really wanted to try. You know, cause Oprah wouldn't steer me wrong...poor lady doesn't even know what's going on I bet! If i were her, i'd sue their butts...but, i digress...too good to be true!
I ordered my "free" trial sample, gave my credit card info, ect on January 7, 09 and anxiously awaited my "free" sample. I was charged the $3.95 and expected it to arrive any day. Left for vacation on Jan 16 returned on the 25 and found my account also billed for $87.13. I called immediately and was told i should have cancelled after 14 days...hmmmmm, if my math is correct and the product was delivered while i was on vacation, i still had a few days to "try it out"...
Several phones calls, many minutes on hold, i cancelled the acct on 1/26...still within the 14 days if my math is correct...which i believe it is...i was told initially that the case would be reviewed. Still no word from them, so more minutes on the phone today and i finally got through to a real person, hard to understand but the gist of it is that i had 14 days to cancel upon receipt of the product...i understand that, but still in question if i will be refunded my money.
I did get an email from them today letting me know it was being reviewed. I hope and pray it is being taken care of but reviewing the many complaints about this company, i am not holding my breath. Had some contact with my bank in which they just said that it was my fault as i didn't cancel according to their "terms and conditions".
What a scam! I have never had this happen before...what if i was poor? That is 2 weeks of groceries for me. Too trusting of others...beware!
Anonymous
Esko, Minnesota
U.S.A.
I ordered my "free" trial sample, gave my credit card info, ect on January 7, 09 and anxiously awaited my "free" sample. I was charged the $3.95 and expected it to arrive any day. Left for vacation on Jan 16 returned on the 25 and found my account also billed for $87.13. I called immediately and was told i should have cancelled after 14 days...hmmmmm, if my math is correct and the product was delivered while i was on vacation, i still had a few days to "try it out"...
Several phones calls, many minutes on hold, i cancelled the acct on 1/26...still within the 14 days if my math is correct...which i believe it is...i was told initially that the case would be reviewed. Still no word from them, so more minutes on the phone today and i finally got through to a real person, hard to understand but the gist of it is that i had 14 days to cancel upon receipt of the product...i understand that, but still in question if i will be refunded my money.
I did get an email from them today letting me know it was being reviewed. I hope and pray it is being taken care of but reviewing the many complaints about this company, i am not holding my breath. Had some contact with my bank in which they just said that it was my fault as i didn't cancel according to their "terms and conditions".
What a scam! I have never had this happen before...what if i was poor? That is 2 weeks of groceries for me. Too trusting of others...beware!
Anonymous
Esko, Minnesota
U.S.A.
1 Updates & Rebuttals
Devon Weber
Little Rock,Arkansas,
U.S.A.
cancel your order within the 14 day trial period
#2Consumer Suggestion
Fri, March 13, 2009
Call FWM at 866-949-0138. Maybe there was a misunderstanding on the date you actually canceled your order. Talk to the friendly operators on the line and explain to them that you were able to cancel your order within the 14 day trial period. I was also an Acai Berry customer before so I know this one works.
