- Report: #429644
Complaint Review: FWM Laboratories - Hollywood Florida
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Author Confirmed
Why?
FWM Laboratories
3007 Green St. Hollywood, 33020 Florida, U.S.A.
Phone:
866-955-4108
Web:
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FWM Laboratories Fraudulent Visa Charges Hollywood Florida
On Jan. 27, 2009 I responded to an inernet ad for Acai Berry Detox. The ad advertised RISK FREE trial. All I had to do was pay for shipping and handling. I paid for this with my charge card. I did receive the Acai Berry Detox, and on Feb. 26 2009 I received a phone call from my credit card company suspecting fraudulent charges on my account. They advised me to contact this company and ask them to remoe thier charges, I did so immediately. I spoke with Joseph Garcia and was told I only got the RISK FREE trial for 14 days then I had to cancel the free trial. I told Joseph that I had not agreed to those terms and I kept copies of ever page from the internet and none of that was on any of them. I ask him to forward me where I had agreed to pay $87.13. He just kept repeating that I owed them. After a while I ask to speak to his supervisor and was transferred to David (who would not spell his name for me) and told the exact same thing that Joseph had said. Again I ask to speak to his supervisor and he hung up on me. I called back and was put on hold, with no one to answer my call.
I have changed by credit card and they are sending me paper to fill out regarding the fraudulent charge.
I hope others read this and do not make the same mistake of ordering from this company.
Ginny
Joffre, Pennsylvania
U.S.A.
I have changed by credit card and they are sending me paper to fill out regarding the fraudulent charge.
I hope others read this and do not make the same mistake of ordering from this company.
Ginny
Joffre, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Jerry Williams
Philadelphia,Pennsylvania,
U.S.A.
Get a refund only after a week
#2Consumer Suggestion
Mon, March 02, 2009
What a terrible experience you have there. Good thing is that fwm labs has another customer service line (866-949-0138). Call this no. and ask them if they can return your money. Using this line, I talked to a very helpful CSR which helped me get my refund only after a week.
