- Report: #431720
Complaint Review: FWM Laboratories - Hollywood Florida
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Author Confirmed
Why?
FWM Laboratories
3007 Greene Strip Hollywood, 33020 Florida, U.S.A.
Phone:
866-949-0138
Web:
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FWM Laboratories "Free" Sample costs me 87.13 Hollywood Florida
I ordered a free sample of the AcaiBerryDetox on 2/13/09. Did not receive it f until around the end of February and called company to cancel possible auto ship of next bottle on March 4. They gave me a cancelation number and I thought all was done.
Later that same day I logged onto my bank account and found an $87.13 debit from this company. I called back to see what this was for and they told me that it was a charge for my original "free" sample. I was being charged because I had not called them within 14 days of "ordering" the sample to make my cancelation.
I explained that I had called within 14 days of "receiving" the product and asked how could I cancel something that was a sample until after I had tried it? I asked for a supervisor but was told that it was company policy and no one would tell me differently. She then hung up on me. I canceled my check card to guarantee that no other charges would follow.
Joanne
Garden Grove, California
U.S.A.
Later that same day I logged onto my bank account and found an $87.13 debit from this company. I called back to see what this was for and they told me that it was a charge for my original "free" sample. I was being charged because I had not called them within 14 days of "ordering" the sample to make my cancelation.
I explained that I had called within 14 days of "receiving" the product and asked how could I cancel something that was a sample until after I had tried it? I asked for a supervisor but was told that it was company policy and no one would tell me differently. She then hung up on me. I canceled my check card to guarantee that no other charges would follow.
Joanne
Garden Grove, California
U.S.A.
2 Updates & Rebuttals
Nestor Francis
North Wales,Pennsylvania,
U.S.A.
Friendly operators who are willing to help you
#2Consumer Suggestion
Mon, March 09, 2009
I ordered Acai Berry products but was not happy about it so I decided to cancel my order. I made sure that I was within the 14 day trial period before I called this their customer helpline no. (866-949-0138). They've got friendly operators in this line.
Joe
Austin,Texas,
U.S.A.
IF THEY CHARGE MONEY FOR POSTAGE AND HANDLING THEN THE SAMPLE IS NOT REALLY FREE!
#3Consumer Comment
Sat, March 07, 2009
AND THEY MAKE IT SO INCREDIBLY EASY TO USE YOUR CHARGE CARD TO PAY THAT POSTAGE --THE ONLY THING THAT STANDS BETWEEN YOU AND THIS WONDERFUL, MIRACULOUS SAMPLE... THIS IS A SCAM DESIGNED TO GET YOUR CREDIT CARD NUMBER. IF IT ASKS YOU FOR A CREDIT CARD NUMBER IT IS NOT REALLY FREE -- NOT AT ALL. AND YOU SHOULD LEARN TO NEVER PUT YOUR CREDIT CARD ONLINE OR TO GIVE IT OUT ON THE PHONE. THE INTERNET IS CRAWLING WITH SCAM ARTISTS.
