- Report: #1139051
Complaint Review: FX Logistics LLC - Roswell Georgia
Reported By:
Motor Freight, Inc. -
Inman, South Carolina,
Submitted:
Updated:
-
Author Confirmed
Why?
FX Logistics LLC
10800 Alpharetta Hwy STE 208-701 Roswell, 30076 Georgia, USA
Phone:
800-207-9032
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
FX Logistics LLC Payment made 3 months after delivery made. Roswell Georgia
Payment made to us after 3 months of phone calls and emais. Each time a call was made, was told that Angela takes care of and she wasn't in the office. Several emails sent without a response.
Also had spoken to Frank who in Angela's absence would tellme he would see if could obtain payment information and call back. No response back.
April 1 2014, finally was able to reach Angela. We called later in the day. She was very rude , and we were told to call back int he am , that they do not have any trucks of their own. (not sure what that had to do with anything)
April 2, 2014 we discovered their bond was cancelled as of March 22, 2014.
April 2, 2014, called back and spoke to Angela. This time I was told the paperwork was in order and that a payment would be sent 4.4.14.
April 11, 2014 spoke to Ally who told me in fact the check was sent out 4.04. We received today, 04.15.14. This was paid for $ 2,400.00 , less the $ 146.16 we had charged for being late.
We have decided not to persue these charges and will not be doig business with them in the future.
Not an easy company to work with.
1 Updates & Rebuttals
FXL
Roswell,Georgia,
The Corrected Version
#2UPDATE Employee
Wed, April 23, 2014
This report was evidently filed on Ripoff by a vendor of ours that failed to provide the REQUIRED paperwork for payment. We provide transportation services for the US Government under various federal contracts. We require, as does our customer, bills of lading as proof of delivery for payment. This is very typical in our business. Bills of lading are commercial documents similar to exchanging a signed credit card receipt for what you might purchase at Wal-Mart.
If you refuse to sign and return the credit card slip, it is doubtful that you would depart with what you intended to buy. We stress with our vendors the importance of providing the proper paperwork in order to get and expedite payment. This vendor either failed to submit the bills of lading initially or handed in incomplete documentation or initially handed in fraudulent documentation.
When this happens we work with the vendors to help them locate and submit what they need. If their driver failed to get the paperwork when they delivered the load then we have to find other supporting documentation (not the documentation the customer requires) and submit it to the government entity to try to secure payment. Sometimes we receive payment and sometimes we don’t. In this case we were able to get the payment approved.
Yes in 90 days, but the vendor reporting did not complete the job they were hired to do that includes initially submitting the required documents for proof of delivery. When we have to research and provide supporting documentation and then if we still have to file discrepant paperwork, it goes to the bottom of our customer's stack for reconciliation. Only with constant follow up can we get this type of issue resolved.
We also do not have any employee, nor have we ever had an employee, named Frank.
Our bond has never been cancelled.
Angela has never ever been rude, but we do work with truckers that sometimes get impatient so she has been instructed to politely hang up the phone if anyone every uses profanity or yells.
As for the late fee deduction, we do give notice, in writing, to vendors when we contracting with them that we can charge up to $150 per hour late fee. We typically do not charge this unless the motor carrier is beyond 12 hours late without notifying us of the delay while the product is in transit. This motor carrier was evidently more than 12 hours late and failed to communicate this.
Vendors that complete the job in a timely manner and provide proper documentation as required do indeed find us easy to work with.
