- Report: #1155305
Complaint Review: G-Force performance Chips - Internet
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Author Not Confirmed
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G-Force performance Chips
Internet, USA
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G-Force performance Chips Rude, Responsive and rude, waiting for refund, Rude California Internet
I ordered a "chip" about 23 days ago. I called one day after about 10 days and asked why I had not recieved my un it. The man went on and on with all sorts of excuses on the defensive and all I said was hello. He told me 21 day to recieve the unit. I said fine, no reason to be so defensive.
I sent an email after recieving confusing emails. I was given a tracking number and by the way, they have had my money since I ordered the unit. Now mind you all I was doing was sending emails back and forth asking some questions about the unit because I recieved an email stating it was shipped. After 4 days, the package never moved which only meant that the package was never delivered to the post office or it fell through the cracks somewhere.
So in a very nice toned email, I sent I asked a simple question, why did the email say it was sent when it was not. I was told it would be sent Monday, that's today. In emails I sent back and forth, I asked him to be honest, did the unit work anywhere near what the website said? He said the question was laughable and there was proof on the website. i told him that anyone can photoshop a website.
He then stated that he could send the unit Monday or just cancel the order. I told him that I was willing to try the unit out and go the 100 or so miles, that I was just trying to be honest about this. I really hoped he had something here and I could benefit from it. I told him I had read other blogs other than what is on his site and they say it does not work, that it has a dummy chip and nothing more than a chip resister to fool the engine into thinking it was getting cold air.
I told him I was asking for some honesty, to simply send me the unit i paid for or cancel the order.
I told him that if he could stand behind his unit and will guarantee that it works as stated on the site to send me the unit. I was willing to try it and I would be honest about the outcome.
I said Please send the unit if it works or refund my money. Well guess what, he is refunding my money. how about that. Funny how it takes minutes to take money from an account, but it takes four days to see it on my statement when refunded.
2 Updates & Rebuttals
realfoneguy
rochester,New York,
Reply to G-force
#2Author of original report
Sat, June 21, 2014
Let's get to the root of my disatisfaction. First off, you took my money without sending the unit at all. I had no problem with the fact you returned the money. This is not the issue. Please read what I wrote, it was the attitude of the person on the phone, defensive, shady seemed like he was hiding something. This is what tipped me off to look elsewhere. Your website is convincing that your device has worked. I can't say if it does or doesn't because you never sent it. My exact words were, and I quote " I am willing to try the unit and be objective and will be honest about the results"
If the unit works as you say and you will stand behind it like you say you will, please send me the unit, if you cannot, please cancel my order and refund my money". It was YOUR decision to cancel which led me to file this report along with the fact of rudeness on the phone and the know it all s****.>
I will not darken your doorway with any questiuons or furthur customer service because you really don't have any. What I can't understand is why you would take peoples money, hold it for 21 days, pay the percentage for CC transactions then refund the money and claim you are sorry about the problem.I don't think you had any intension of sending the unit at all. Proof there was that it sat with a bogus USPOS number on it for four days. You do not belong in any business, you are a fraud big as life and I hope the authorities take you down. I can see through your BS. Again nasty, rude, degrading, and smartass responses is NOT customer service.
GForceChips
Irvine,California,
Refund Provided in Full as Requested
#3REBUTTAL Owner of company
Wed, June 18, 2014
We apologize for your experience with our company. As requested by you, the buyer, we have refunded your payment in full in the amount of $74.95. Please don't hesitate to contact us with any further questions.
-Gforce
