Complaint Review: GC Services LLP - Nationwide

Problem:

On April 5, 2016, I called GC Services (information listed below) and waited an hour to be connected. Once I was connected I spoke w/Ms. Alday regarding making a $1211 payment on my daughter Briana's suspended driver license. After Ms.Alday confirmed my daughter's DL number and information she took my bank account number and routing number to pay the collection bill. After she collected my information, she put Ms.Sena (supervisor) on the phone to confirm my banking details and she (Ms.Alday and Ms.Sena) stated it would take about three business days to complete. I asked Ms.Sena for a confirmation number and none was given. I asked why GC Services takes only bank account/routing when a credit card or debit card is quick pay. I suspect it is because lingering electronic bank checks have more of a chance of bouncing and generating more money for this corrupt rip-off collection agency against the poor whose services are used by the most. Ms.Sena stated that the generic 900 check number would be my confirmation when it cleared at my bank. I also asked why there is no way to make speedy payments online and why the voice prompt states an agent will call you back if you press 1. If you press 1 you get disconnected because the mailbox is full. On April 12, 2016, I called GC Services and was connected to a ringing phone after 18 minutes that no one ever picked up. I hung up and called GC Services phone number again (second call today). After about 15 minutes I was connected to Mr.Salazar who asked for my daughter's DL information. He stated he had no record of it at first. When he found it he asked if Briana was available to speak w/me and him together. I stated no, and that the purpose of my call was to inquire why the payment I made on April 5 was still reflecting in my bank account. I informed Mr.Salazar that I had no problem discussing my daughter's DL on April 5 w/Ms. Alday and Ms.Sena and that Ms.Alday took my bank information and Ms.Sena confirmed it. Mr.Salazar put me on hold without telling me he would and left me on hold for about 5 minutes. After about 5 minutes Mr.Salazar came back on the phone and he (Mr.Salazar) stated he would put a manager on the phone. I asked him to please do. I was put on hold for about 5 minutes more and then connected to a ringing phone no one answered. I called back a third time and waited an hour and Ms.Alday answered. I explained briefly why I called and mentioned that the conversation is being recorded for my records. Ms.Alday stated GC Services does not allow it. I informed Ms.Alday that it is legal if I inform her which I did. Ms.Alday put me on hold and stated she would get a supervisor to speak with me. I mentioned all of the calls I made to GC Services today and that I am in process of my complaint and to not have me on hold too long. Ms.Sena answered the phone and I informed her that the call is being recorded for my records. Ms.Sena stated that she is not authorizing me to use her recording. My records are for my records and GC Services has much answering to do. I explained my complaint and then read my daughter's DL number to Ms.Sena. Ms.Sena repeated the information back and then put me on hold. When she came back on the phone she (Ms.Sena) stated that Briana's record shows a zero balance with the mentioned acccout (ticket) with the Long Beach Court House. I asked her to confirm what she stated and she did. Ms.Sena told me I could call back tomorrow for further information. I explained to Ms.Sena that I would not be making any more calls to GC Services regarding this matter. Ms.Sena stated she would call me to confirm the balance on April 13, 2016 at 6 p.m. I may or may not be available. LA County cases: English: 800-950-6280